Front Desk Supervisor - Spartanburg Marriott

Mainsail Lodging & Development•Spartanburg, SC

1d•Onsite

About The Position

The Front Office Supervisor will be working alongside the Front Office Manager to manage the daily operations of the Front Office, including the staff of the Front Desk, Night Audit, Valet Operation, and PBX Operator. The person in this role will ensure that the Front Desk Staff delivers exceptional service to all guests of the hotel in order to provide a memorable guest experience.

Requirements

Previous hospitality supervisory experience
Experience in hotel Front Desk positions
High school diploma, equivalent, or higher
Excellent communication skills, both written and verbal
Ability to use technology, e.g., tables, iPads, and computers
Top notch phone and customer service skills
Prior experience with coaching and training a team
Strong sense of ownership in everything that you do
Proven experience in guest relations

Responsibilities

Assist in management, training, motivation, and coaching Front Desk staff to embody hotel culture and provide guests with highest level of service
Know all functions to showcase the resort and its unique story to each guest
Oversee Front Desk team in all front desk functions including check in and out procedures, luggage handling, concierge, etc.
Serve as initial point of escalation in any guest inquiries, issues, or concerns
Coordinate with other hotel departments to deliver top level experience for guests
Assist in creating and managing department schedules
Follow all hotel policies and procedures as outlined in team member handbook
Serve as property Manager on Duty in absence of senior leadership
Ensure team follows scheduled shifts, and follows break and lunch requirements
Other necessary duties as reasonably assigned by manager