Front Desk Supervisor

Boyne Resorts•Boyne Valley Township, MI

16h•Onsite

About The Position

As a Front Desk Supervisor you are responsible for coordinating front office activities of the resort and resolving any problems that arise from guests' complaints, reservation and room assignment activities, and other unusual requests and inquiries. As a Boyne Mountain team member, there are so many awesome perks for you to take advantage of, such as: ski passes, golf passes, waterpark passes, and discounts for food, beverages, retail, daycare, and so much more! To learn more about Boyne Mountain Resort, employment perks, and employee testimonials, click here - Boyne Mountain Employment! "Work Where You Love To Play!" at Boyne Mountain Resort.

Requirements

Like providing outstanding customer/guest service, meeting new people, as well as reconnecting with familiar guests who return year after year.
Enjoy the details, take pride in the accuracy and quality of your work, stay focused and let nothing slip through the cracks.
Are approachable and hospitable, communicate in a clear and friendly manner, and always remain calm even in difficult or frantic situations.
Want to be part of a close-knit team, serve guests with excellence, look out for the best interests of your fellow team members and can help maintain a fun work environment.
Are flexible and always willing to learn more, understand the demands of exceeding guest needs and can work nights, weekends and holidays when needed.
Achieved a high school diploma or equivalent
Comfortable handling payment transactions
Basic computer skills
Minimum of 1 year front desk or guest service experience

Nice To Haves

Previous experience supervising others

Responsibilities

Monitor team members and observe performances to ensure adherence to resort standards and established operating procedures
Oversee and participate in the prompt and courteous check-in and checkout of guests
Answer questions or problems pertaining to guest suite accommodations and rates; meet with individual guests and convention representatives to aid in planning
Control cash/credit functions through close supervision
Train and ensure all team members meet expectations and provide excellent guest service
Resolve and take appropriate action on any Owner/Guest complaint or problem
Inspect and maintain the appearance of the front office areas
Determine the number of arrivals due to check in, the percent of occupancy expected for the day and anticipate any problems
Cooperate with other department managers to ensure efficient and effective operations and coordination of activities
Serve as expediter on special projects