Front Desk Agent - Spartanburg Marriott
MPM Macon•Spartanburg, SC
•Onsite
About The Position
The Front Desk Host is a unique position responsible for Front Desk, Bell Services, and Concierge Services. This role serves as the first impression, providing a unique check-in experience. The host will manage guest rooming using advanced technology to ensure exceptional personalized service, consistent with Mainsail Lodging & Development's standards.
Requirements
- High School diploma or higher
- Excellent customer service skills
- Excellent communication skills, both verbal and written
- Ability to use technology e.g. tablets, iPads
- Ability to sit or stand for extended periods of time
- Ability to bend
- Ability to lift, pull 40 lbs
- Ability to communicate clearly
- Corrected vision to normal range
- Ability to work long hours as needed
- Make sound judgments quickly
- Work on multiple tasks, making appropriate progress towards deadlines
- Able to work independently, take direction, and provide direction to others
- Manage differing personalities within the office, the hotel, and the community
- Maintain the highest degree of confidentiality
- Ability to work effectively in stressful, high pressure situations
- Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Nice To Haves
- Previous hospitality experience preferred
Responsibilities
- Assign and escort guest to rooms according to their preferences paying attention to those nonverbal cues to make each experience unique
- Assist guests to their rooms
- Assist with guest luggage
- Provide room quotes and upsell to guest when possible
- Ability to interact with guests and share hotel knowledge using personalization such as using the guest name
- Responsible to know all functions to showcase the hotel to each guest
- Maintain guest confidentiality
- Share knowledge of featured wine
- Produce room keys for all guests ensuring guest confidentiality throughout their stay and beyond
- Maintain knowledge of hotel and brand rewards
- Provide local information for shopping, dining, nightlife, and recreational destinations
- Receive, store, and deliver luggage and mail
- Run errands for guests
- Make travel arrangements for guests to include sightseeing and other tours
- Assist with coordination between Housekeeping and Front Desk
- Verify charges / collect payment from guests for room stays
- Respond to guest inquiries
- Follow scheduled shifts and follow break and lunch requirements
- Report any suspicious activity or unusual items in room
- Report any irregular behavior from guests in public areas and or in room
- Ability to take initiative and handle assignments with limited supervision
- Follow all hotel policies and procedures as outlined in the team member handbook
- Maintain cleanliness and order of work area
- Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
