Front Desk Agent - Courtyard by Marriott Tysons
About The Position
This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. This position is responsible for processing check-ins/outs, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction. At the Courtyard by Marriott Tysons McLean, we are always looking for talented individuals with a passion for hospitality to join our dedicated team! Our culture reflects our greatest asset: our team members. We are proud to cultivate a culture of unlimited career opportunities, job enrichment, and a supportive working environment. We also offer benefits that help our team members thrive both personally and professionally such as premium healthcare insurance, 401(k) plan with company match, paid time off, hotel discounts, education reimbursement, and many more! We invite you to build your career with us. A bright and exciting future awaits you!
Requirements
- High school diploma or GED required.
- 1+ years prior guest service experience required preferably in a hospitality setting.
- Excellent verbal communication skills needed.
- Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment.
- Ability to lift, push and pull up to 75 pounds on an occasional basis.
- Must be flexible with working AM and PM shifts, weekends, and holidays.
Nice To Haves
- Night Audit experience is a plus!
Responsibilities
- Anticipates and responds to guests in a friendly and positive manner.
- Provides the highest level of service.
- Processes check-ins and check-outs, verifies billing, creates reservations, and processes special requests.
- Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
- Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
- Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.
- Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
- Monitors room availability, follows restrictions, and all booking policies and procedures.
- Drives sales and maximizes revenue by up-selling rooms and amenities.
- Follows B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions.
- Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
- Produces required volume of work by planning, organizing and prioritizing work duties.
- Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures.
- Attends all required department and hotel meetings.
- Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations.
- Follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents.
- Knowledgeable of hotel emergency procedures.
Benefits
- Health Insurance
- Dental & Vision Insurance
- Short & Long Term Disability
- Vacation Policy
- 401(k) Retirement Program
- Paid Life Insurance
- Tuition Reimbursement
- Our Big 3 Mission Statement Leaders of the Month/Year
- Annual Performance Appraisals and Wage Increase Opportunities
- Annual Team Member Banquets
- Annual Team Member Engagement Survey
- Discounted Room Rates for Team Members, Family and Friends
- Complimentary Room Stays
- Weekly Payroll
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
