Courtyard by Marriott Sedona - Front Office Supervisor
About The Position
The Residence Inn by Marriott in Sedona, AZ is seeking a Front Office Supervisor to join their team. This role is a crucial leadership position responsible for spearheading best-in-class customer service, managing daily guest requests and issues, and acting as the Manager on Duty (MOD) in the absence of the Assistant Manager. The ideal candidate is passionate about training and motivating team members, excels at providing exceptional customer service, and is adept at problem-solving for both staff and guests. A strong background in leading a customer service team is highly preferred.
Requirements
- One-year certificate from college or technical school; or 6 months to 1 year related experience and/or training; or equivalent combination of education and experience.
- Hospitality experience required
- Problem Solving skills
- Customer Service skills
- Interpersonal skills
- Oral Communication skills
- Team Work skills
- Written Communication skills
- Managing People skills
- Organizational Support skills
- Adaptability skills
- Attendance/Punctuality skills
- Dependability skills
- Initiative skills
- Planning/Organizing skills
- Professionalism skills
- Quality skills
- Quantity skills
- Safety and Security skills
Nice To Haves
- Marriott Select Service experience preferred
- Strong background in leading a customer service team is strongly preferred
Responsibilities
- Performs functions of Guest Service Agent as scheduled by Management
- Provides training, including safety training, to front office staff as directed by Management
- Assists in the selection of Guest Service Agents
- Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing
- Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards, and reservation cards
- Corresponds with group and travel agents to answer special requests for rooms and rates
- Assists with sales and marketing efforts as directed
- Assigns duties to Guest Service Agents and observes performance to ensure adherence to franchise standards, hotel policies and established operating procedures
- Answers inquiries pertaining to hotel policies and services
- Performs functions of the General Manager in their absence
- Assists General Manager in conducting staff meetings
- All other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
