Front Desk Supervisor

Makeready LLC•Denver, CO

About The Position

Clayton is a catalyst for community and connection. A local experience with a global perspective, constantly evolving the way we travel, gather, and live. Between our highly-anticipated events and Clayton collaborators bringing their individual brands of creativity to the Clayton experience, you’re always in good company here. This individual has a natural ability to brighten a room and create a warm and welcoming atmosphere. This innate compassion allows them to connect on a deeper level and cultivate unique, personalized experiences for patrons. Their primary goal is to ensure their team feels empowered to make decisions for the guests and have all of the tools needed to problem solve any issues that arise.

Requirements

Prior experience preferred
Personable, engaging and professional personality
Attention to detail
Proven leadership skills
Ability to stand for extended periods at a time

Responsibilities

Courteously and accurately answer guest inquiries and concerns
Use suggestive selling techniques to sell room nights, increase occupancy and revenue
Supervise daily shift process ensuring all team members adhere to highest guest service standards
Train team members and respond to any problems in a quick manner
Fill in, as necessary, at the front desk