Front Desk Supervisor
About The Position
As a Front Desk Agent, you will be the first friendly face our guests see and the last positive impression they leave with. In this role, you'll create exceptional guest experiences by delivering outstanding customer service, assisting with reservations, answering questions, and accommodating special requests. You'll ensure a seamless check-in and check-out process while providing every guest with a warm welcome, personalized service, and professional support throughout their stay. If you enjoy helping others and creating memorable experiences, this is the perfect opportunity to be part of our team.
Requirements
- High school diploma, GED, or equivalent experience.
- Detail-oriented with strong organizational skills.
- Proficient in Microsoft Office and general computer operations.
- Excellent verbal communication skills, both in person and over the phone.
- Ability to work independently with minimal supervision.
- Demonstrated sound judgment when interacting with owners, guests, and team members.
- Basic math, inventory, and cash-handling skills.
- Ability to work a flexible schedule, including weekends and holidays.
Responsibilities
- Welcome guests warmly and complete check-in and check-out procedures efficiently.
- Issue room keys and coordinate with Bell Services when assistance is needed.
- Organize and distribute incoming mail and messages for guests.
- Accurately send and receive phone messages.
- Provide information about the resort, local restaurants, shopping, and nearby attractions.
- Monitor room availability and maintain accurate guest records.
- Post charges, process payments, and provide accurate change.
- Make, modify, and confirm guest reservations.
- Apply additional charges such as dining, room service, or other services to guest accounts.
- Assist guests with restaurant reservations, transportation arrangements, and local activities.
- Secure guest valuables in the hotel safe or safety deposit box when requested.
- Perform nightly bucket checks to ensure records align with guest activity.
- Address guest concerns promptly and work toward effective resolutions.
Benefits
- Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
- Paid Time Off – Vacation, Sick, and Personal Time to Recharge
- Paid Holidays
- 401(k) with Generous Company Match to Support Your Future
- Daily Pay – Access Your Earnings When You Need Them
- Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
- Wellness Programs to Support Your Well-Being
- Flexible Spending Accounts (FSA)
- Tuition Assistance to Help You Grow Your Career
- Military Leave
- Employee Assistance Program (EAP) – Support When You Need It Most
- Life, Disability, Accident, Critical Illness, and Hospital Insurance
- Pet Insurance for Your Furry Family Members
- Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
- Low-Cost Gym Membership
- NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
- Career Growth and Advancement Opportunities
- Community Involvement – Give Back and Make an Impact
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
