Front Desk Supervisor

Westgate Resorts • Orlando, FL

9d • Onsite

About The Position

We are an organization that is built on the idea of service to others and on the idea of making dreams come true. In order to achieve these goals, we expect all employees to fulfill the Services Philosophy and the Service Standards in all interactions with guests and fellow employees. As a Front Desk Supervisor, you will: Schedules and directs Front Office team members as needed. Serves as Manager of Duty in the absence of the General and Front Office Manager. Greets, registers, assigns rooms to guests and inputs information into property management system. Collects and posts security deposit as each guest checks in. Explain room charges to guest and accepts payment by cash, check or credit cards. Issues room keys. Checks guests out of property management and phone system. Answers all phone calls to the front desk and operator, transfers calls as needed. Turns on or restricts guest phones as needed. Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, shuttle and travel directions. Remains aware of room occupancy and availability. Computes bills, collects payments, and makes change for guests. Handle and count cash and process credit card payments and credits. Makes and confirms reservations. Posts charges including rent, phone, and miscellaneous fees to guest folios. Able to listen and find solutions to guests problems. Balance all cash, credit card and other postings to the daily report at end of shift. Makes cash deposit in safe. Coordinate with housekeeping when VIP Guests arrive Train all new Front Desk personnel

Requirements

• Must be able to work the overnight shift
• Must be able to regularly lift, pull, push and or/move up to 50 pounds.
• One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• Must be able to bend, stoop, stand, walk, kneel, crouch, crawl, climb stairs, for up to eight (8) hours.

Responsibilities

• Schedules and directs Front Office team members as needed.
• Serves as Manager of Duty in the absence of the General and Front Office Manager.
• Greets, registers, assigns rooms to guests and inputs information into property management system.
• Collects and posts security deposit as each guest checks in.
• Explains room charges to guest and accepts payment by cash, check or credit cards.
• Issues room keys.
• Checks guests out of property management and phone system.
• Answers all phone calls to the front desk and operator, transfers calls as needed.
• Turns on or restricts guest phones as needed.
• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, shuttle and travel directions.
• Remains aware of room occupancy and availability.
• Computes bills, collects payments, and makes change for guests.
• Handles and counts cash and processes credit card payments and credits.
• Makes and confirms reservations.
• Posts charges including rent, phone, and miscellaneous fees to guest folios.
• Listens and finds solutions to guests problems.
• Balances all cash, credit card and other postings to the daily report at end of shift.
• Makes cash deposit in safe.
• Coordinates with housekeeping when VIP Guests arrive.
• Trains all new Front Desk personnel.

Benefits

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree