Front Desk Supervisor

Hilton Grand Vacations • Pigeon Forge, TN

4d • Onsite

About The Position

As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we’re dedicated to recognizing, rewarding and supporting every achievement, however big or small. It’s all part of making incredible memories, together. Find your path in a career that really matters, where you’ll truly belong. Join our growing, innovation-driven team today. Hilton Grand Vacations is now looking for a Front Desk Supervisor to join the team at Laurel Crest Resort, a Hilton Vacation Club in Pigeon Forge, TN. Don't miss the chance to apply your hospitality expertise or embark on an exciting career with ample opportunities for growth and advancement. As a Front Desk Supervisor, your mission will be to guarantee that every interaction with our esteemed owners and guests is an unforgettable and delightful experience - right from the moment they set foot on the property until they leave. Don't miss out on the opportunity to be a part of a dynamic and passionate team committed to excellence.

Requirements

• High school diploma/GED
• Strong leadership and team management skills
• Excellent verbal and written English communication skills
• Strong organizational and multitasking capabilities
• Ability to remain calm under pressure in high-volume environments
• Basic computer proficiency (Microsoft Office, email, reporting tools)
• Ability to stand for extended periods (up to 8+ hours per shift)
• Exceptional customer service and conflict resolution abilities

Nice To Haves

• 2+ Years of Hospitality or related experience
• 1+ years of prior management/supervisory experience

Responsibilities

• Coordinate the Front Office's daily operations by assisting guests with check-in and out, providing support to staff with any questions or guest situations, including room assignments, key issuance, and billing accuracy.
• Responsible for training and direction of new department Team Members.
• Supervise and ensure the accurate sequences of events for proper registration and check-out of guests.
• Acts as the first point of escalation for guest issues and operational challenges.
• Document incidents, guest complaints, and service recovery actions as required and use sound judgment to resolve situations quickly, fairly, and effectively.
• Ensure compliance with resort policies and procedures, including cash handling and security protocols.
• Foster a positive, professional, and team-oriented work environment.
• Other duties as assigned by management.

Benefits

• Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program: Discounted Hilton hotel rates worldwide: Our Go Hilton Team Member Travel Program offers deeply discounted rates. Pass the savings on to family and friends since HGV allows you to share additional discounted room nights per year.
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED