Front Desk Supervisor

Aramark•Pacific Grove, CA

1d•Onsite

About The Position

Under the direction of the Guest Service Manager, the Guest Services Supervisor is responsible for the work that is carried out within the Guest Services Department. Coordinates Guest Services at the conference center so that staff members and guests experience a positive impression of the facility. Asilomar is located on the Monterey Peninsula in charming Pacific Grove, California. Its restored dune ecosystem and its historic “Arts and Crafts” style architecture (designed by the world-renowned Julia Morgan) come together to make Asilomar a designated National Historic Landmark. The 107 acres of beachfront property provide endless breathtaking views and opportunities for marine wildlife watching, golfing, & meeting and conference spaces, creating a meditative, restorative, and grounding place to work.

Requirements

Requires a positive attitude, strong work ethic, and a commitment to providing world-class service to the client, guests, and co-workers.
A strong knowledge of personal computers is essential.
Experience in all facets of providing guest services.
Must be able to lead, motivate, and communicate effectively with others.
Strong organizational abilities.
Must be able to read, write, and clearly speak English.

Nice To Haves

Preferably two years in hospitality services or like environment performing like duties as Guest Services or Concierge’s supervisor.

Responsibilities

Supervises Guest Services Support Staff in providing 24 hours a day, 7 days a week coverage.
Coordinates registration functions and transportation for all guests.
Trains Front Desk/Concierge personnel by utilizing training programs established in conjunction with Aramark, and conference center clients.
Oversees front desk and concierge's tasks to ensure world class service is provided in the following areas: Check in and check out functions, Ensures proper execution of Lobby Ambassador Program, Guest orientation of the local area and the conference center facilities, Proper telephone service technique and PBX operation, Handling of guest mail, messages and special deliveries, Coordinating reservations for guest transportation, Full understanding and utilization of the property management system, Familiarization with night audit function, Assisting all guests in any way possible including following up on guest concerns in a timely manner, Maintaining a limited supply of sundries and restocks as necessary, Issuing and monitoring safe deposit boxes, Opening and closing of support staff cashier banks.
Design and implement training programs to ensure that all staff are well-versed in daily job functions, safety awareness, and Aramark policies and procedures.
Responsible for ordering, storing and inventory of all supplies necessary to perform daily operations.
Communicate closely with all departments to ensure a seamless guest experience.
Establish, implement, and follow all emergency procedures.
Perform any or all other duties as assigned by Guest Services Manager.