Front Desk Supervisor

Associa•Broomfield, CO

12h•$17•Onsite

About The Position

MSI, LLC has been serving Homeowners Associations of the Colorado Front Range since October 1982. For four decades, we have become the market leader as the premier provider of Association management services, while we have continued to maintain the personal approach of a small company. MSI brings value and an ethical and responsible approach to Association management, and we bring those high standards and honesty to every community we serve. Beginning in 2020, MSI, LLC entered into a partnership with Associa Management, an international association management company. MSI operates as an independent branch of Associa, as our parent company. Job Summary: Vista Ridge Community Center is seeking a Part-time, non-exempt Front Desk Supervisor with starting hourly rate at $17.00. Under the supervision and direction of the Vista Ridge Community Center and managers, the part-time Front Desk Supervisor is responsible for the supervision and training of the Front Desk Associate staff. This is a part-time position with varied hours that include weekends, evenings, and holidays. Flexibility is a must. You may be asked to work major summer holidays (i.e. Memorial day, 4th of July, Labor Day, etc.).

Requirements

Be able to make intelligent decisions independently (problem solving)
Be able to work well individually and on a team
Be ambitious, self-motivated, and take initiative
Be able to stay on task with little to no supervision
Good communication skills, detail-oriented, and punctual

Responsibilities

Easily accessible and available for questions and problem resolutions from Front Desk Associate staff
Review work produced by the Front Desk Associate staff to ensure all policies and procedures are being followed
Assist with training as needed when new employees start
Greeting residents upon entry and ensuring valid membership (EVERYONE coming in is scanned in)
Collecting money for guest fees and making sure to account for their receipts for nightly reconciliation
Enforcing the rules of Skyline and the VRCC/VRHOA
Checking pool chemicals before and after the pool closes and recording info online
Walking pool grounds and making sure furniture is neatly put the way it’s supposed, including cleaning
Maintaining resident relationships with calm and friendly demeanor
Maintaining proper etiquette both over the phone and in person
Inspecting facilities to ensure safety standards are maintained
Be knowledgeable as to be able to provide general information about the community center and Skyline
Other duties as needed
Assisting in ensuring daily revenue close outs are completed and balanced several times daily (money handling)
Performing custodial and cleaning duties of pool facility as needed, including taking out trash nightly
Assisting and responding to resident inquires and complaints
Be present at the front desk at all times to handle any inquiries
Being able to problem solve on your own and be able to help in any situation a member or team member needs
Help with classes or swim team and ensure to do daily tasks
Completing tasks assigned by the supervisor or the VR manager