Front Desk Supervisor - Exempt

U.S. Dermatology Partners•Tyler, TX

1d•$45,000 - $50,000•Onsite

About The Position

The Front Desk Supervisor coordinates Front Office activities and supervises staff performing receptionist functions related to patient check-in and check-out. The supervisor performs these duties personally or through subordinates, with minimum supervision, and is expected to work accurately, promptly, reliably, and courteously while treating patients with compassion. The role includes directing patients, salespeople, and visitors; greeting patients; answering questions; helping patients complete or update forms; verifying insurance and demographic information; entering and retrieving computer data; preparing encounter forms, folders, charts, and records; and distributing visit information to clinical staff. Check-out responsibilities include collecting and posting payments, issuing receipts, scheduling return appointments, balancing charges and payments, closing the credit card machine, submitting balanced reports and monies, and taking deposits to the bank. The supervisor also resolves errors and complaints, recommends policy or performance-standard changes, maintains confidentiality, follows practice and safety procedures, and performs other duties that support the organization.

Requirements

At least two years of work experience in a medical office.
At least one year of supervisory experience.

Responsibilities

Coordinate Front Office activities and supervise staff engaged in receptionist functions.
Perform, assist with, and oversee patient check-in and check-out duties.
Direct patients, salespeople, and visitors; greet patients and answer questions.
Instruct new patients in completing medical history and information forms, and update returning patients’ demographic and insurance information.
Check forms for completion and signatures, confirm insurance eligibility, and copy pertinent information.
Enter and retrieve data in the computer, type correspondence and reports, and generate encounter forms.
Compile visit information, including referral information, and distribute it to clinical staff.
Prepare folders and maintain records for new patients; compile medical charts, reports, and correspondence.
Review medical records for completeness, assemble them in standard order, and file them using applicable systems.
Prepare medical charts and encounter forms for the next day’s clinics.
Verify demographic and insurance information at checkout and determine the patient’s payment due.
Collect payments, post them to patients’ financial records, and generate receipts.
Schedule return appointments and provide appointment cards.
Balance charges and payments for each physician and monies; close the credit card machine; submit balanced reports and monies; and take deposits to the bank.
Adjust errors and resolve complaints.
Recommend establishment or revision of policies and recommend performance standards.
Comply with practice policies and procedures; maintain reliability and punctuality; cooperate with coworkers; and protect patient and financial confidentiality.
Follow safety policies and procedures while supporting high-quality service and customer care.
Perform other duties necessary or in the organization’s best interest.