Front Desk Supervisor (55993)
PROVIDENCE HOSPITALITY GROUP•Hot Springs, AR
•$17 - $18•Onsite
About The Position
The Front Desk Supervisor oversees and coordinates daily operations of the front desk/reception department, ensuring maximum guest satisfaction. Providence Hospitality Partners, based in Denver, Colorado, operates hotels with a focus on guest satisfaction, associate well-being, and community engagement. They foster a corporate culture that values teamwork, a strong work ethic, service to others, and personal balance.
Requirements
- Demonstrated proficiency in supervising and motivating subordinates.
- Basic competence in subordinates’ duties and tasks.
- Good judgement with the ability to make timely and sound decisions.
- Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
- Commitment to excellence and high standards.
- Excellent written and oral communication skills.
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
- Acute attention to detail.
- Strong organizational, problem-solving, and analytical skills.
- Ability to manage priorities and workflow.
- Excellent customer service skills.
- Ability to understand and follow written and verbal instructions.
- Professional appearance and demeanor.
- Ability to effectively communicate with people at all levels and from various backgrounds.
- Four years of front desk related experience or equivalent.
Nice To Haves
- Bachelor’s degree or equivalent preferred.
Responsibilities
- Organizes, directs, and monitors daily activities of front desk agents.
- Ensures efficient, friendly, and professional guest registration, check-out, and telephone service; observes front desk agents to ensure that established procedures are followed.
- Establishes procedures, prepares and coordinates schedules, and expedites workflow.
- Assists with hiring, training, motivating, and rewarding front desk agents.
- Reviews current day’s expected arrivals and checks all VIP and special request reservations to ensure that they are pre-registered, blocked properly, and other departments are notified of room assignments.
- Reviews the daily room availability and informs all appropriate staff.
- Reviews status of departures on a daily basis; relays all pertinent information to front desk agents and other appropriate staff.
- Ensures all necessary reports and forms are completed daily.
- Performs front desk agent responsibilities as needed to process guests expediently including but not limited to checking guest into hotel, responding to guest questions, resolving guest problems/complaints, answering telephone, making guest reservations, and checking guests out of hotel.
- Ensures that guests’ needs are fulfilled and their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.
- Assists front desk agents with resolution of guest problems/complaints as needed.
- Monitors and maintains front desk area.
- Possesses and maintains thorough knowledge of hotel services, facilities, policies, and room rates and area’s attractions.
- Performs other related duties as assigned by management.
Benefits
- Medical, Dental, and Vision Insurance
- Voluntary Short-Term and Long-Term Disability
- Company paid Basic Life and AD&D Insurance
- 401(k) with Company match
- Paid Time Off and State required sick pay
- 8 Paid Holidays
- Hotel discounts by brand
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
