Front Desk Supervisor, Mount Royal Hotel

Pursuit Collection•Banff, AB

2d•Onsite

About The Position

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Requirements

2-5 years of experience in a major hotel.
One year of experience in a supervisory role.
Able to speak, read, write, and understand the primary language(s) used in the workplace.
Good communication skills, both verbal and written.
Able to work with minimal direct supervision.
Basic computational ability.
Basic computer skills.
Knowledge of hotel computer accounting programs, such as Room Master.

Nice To Haves

Most tasks are performed in a team environment with the employee acting as a team leader.

Responsibilities

Ensure a smooth and correct administrative operation.
Maintain a correct and up-to-date database within the system.
Welcome all guests.
Monitor check-ins and groups, giving total attention and dedication to guests.
Provide guest services and concierge support.
Offer a wide amount of information.
Supervise the organization and sales of guest activities and ensure correct handling and charging.
Effectively handle guest complaints, taking corrective action to prevent recurrence and to convert the guest into a repeat customer.
Coordinate proper actions with other departments and inform the Front Office Manager of serious matters.
Coordinate and communicate with the Housekeeping, Maintenance, and F&B departments.
Ensure all staff are thoroughly familiar with the Hotel’s emergency procedures and in a state of preparedness for any emergency.
Execute regular technical/skills training.
Set up and maintain ongoing training programs in the Front Office department.
Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the field of responsibility.