Front Desk Supervisor

Westgate Resorts•Gatlinburg, TN

4h•Onsite

About The Position

Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. We are an organization that is built on the idea of service to others and on the idea of making dreams come true. In order to achieve these goals, we expect all employees to fulfill the Services Philosophy and the Service Standards in all interactions with guests and fellow employees.

Requirements

Prior customer service or hospitality experience required
strong communication skills across phone, email, and in-person interactions
Ability to multitask and manage guest inquiries, reservations, and cashiering duties with accuracy and efficiency
Confident problem-solving skills with a positive, professional demeanor in all guest interactions
Team-oriented mindset with flexibility to work varied shifts, including evenings, weekends, and holidays
Required to pass a background screen, drug test, and prove eligibility to work in the United States

Responsibilities

Supervises Front Desk, Night Auditors and Guest Services Agents.
Schedule and direct Front Office team members as needed
Serve as Manager on Duty in the absence of the Director and Front Office Manager
Greet, register, assign rooms to guests and input information into property management system
Collect and post security deposit as each guest checks in
Explain room charges to guest and accept payment by cash, check or credit cards
Issue room keys
Check guests out of property management and phone system
Answer all phone calls to the front desk and operator, transfer calls as needed
Turn on or restrict guest phones as needed
Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, shuttle and travel directions
Remain aware of room occupancy and availability
Compute bills, collect payments, and make change for guests
Handle and count cash and process credit card payments and credits
Makes and confirms reservations
Able to listen and find solutions to guests problems
Balance all cash, credit card and other postings to the daily report at end of shift
Makes cash deposit in safe
Coordinate with housekeeping when VIP Guests arrive
Train all new Front Desk personnel

Benefits

Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact