Front Desk Supervisor

Williams Investment Co. • Adel, GA

26d • Onsite

About The Position

Days Inn Adel is looking for a dependable, customer-focused Front Office Supervisor to join our team! This is a full-time, entry-level management position that is perfect for someone who has hotel front desk experience and is ready to take the next step into a leadership role. As a Front Office Supervisor, you'll help oversee the daily operations of the front desk, ensure guests receive exceptional service, and support the General Manager with day-to-day hotel operations.

Requirements

• Previous hotel front desk experience preferred
• Excellent customer service and communication skills
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Basic computer skills and willingness to learn hotel management software
• Must be dependable, professional, and able to work a flexible schedule, including weekends and holidays

Nice To Haves

• Leadership or supervisory experience is a plus, but not required

Responsibilities

• Lead by example in providing outstanding guest service
• Supervise front desk operations during assigned shifts
• Assist with training and coaching front desk team members
• Handle guest questions, concerns, and service recovery professionally
• Ensure accurate reservations, check-ins, check-outs, and payment processing
• Maintain brand standards and company policies
• Assist with scheduling, shift coverage, and daily reporting
• Help ensure the front desk and lobby remain clean, organized, and welcoming
• Work closely with housekeeping and maintenance to provide an excellent guest experience

Benefits

• Full-time position
• Competitive pay based on experience
• Health insurance available
• 401(k) with company match
• Paid vacation
• Opportunities for advancement within a growing hotel management company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED