Front Desk Supervisor - Mountaineer Lodge

Vantage Hotels•Mountaineer Lodge, Lake Louise, AB

1d•CA$21 - CA$23•Onsite

About The Position

We are looking for an energetic and friendly front desk supervisor who wants to share their knowledge and passion for this location with guests and inspire their co-workers. Ensuring the department runs smoothly when the Front Desk Manager is away. You will be working as a Front Desk Agent with additional supervisory duties. This will include supporting the team to ensure guest experience is consistent with the hotel values and providing support to the management team as needed. You will lead by example and ensure that team members complete their daily tasks safely, treat other team members with respect and ensure guests are provided with friendly, knowledgeable service. You must be prepared to work any shift as needed (Morning, Afternoon, Night Audit) as well as support other departments.

Requirements

Energetic and friendly demeanor.
Willingness to share knowledge and passion for the location.
Ability to inspire co-workers.
Ability to work any shift (Morning, Afternoon, Night Audit).
Willingness to support other departments.
Ability to lead by example.
Ensure team members complete daily tasks safely.
Treat other team members with respect.
Provide friendly, knowledgeable service to guests.
Experience in guest services.
Experience in handling guest complaints and requests.
Experience in processing check-ins and check-outs.
Experience in processing reservations.
Experience in assisting with group reservations.
Experience in monitoring and stocking office supplies.
Experience in liaising with and maintaining communication with other departments.
Experience in training, coaching, and performance evaluations.
Experience in coordinating and reviewing work.
Experience in arranging cover and working shifts when staff are absent.
Experience in completing cash summaries and submissions.

Nice To Haves

Experience as a Front Desk Agent.
Experience in supervisory duties.

Responsibilities

Address complaints and specific customer requests.
Answering questions about the destination, property and amenities.
Ensuring customer oriented and friendly service all the time.
Register arriving guests.
Provide information on hotel facilities and local points of interest.
Provide guest services (concierge), baggage handling as required.
Process check-outs.
Process telephone calls, e-mail and reservations from all sources.
Assist with group reservations.
Monitor, stock and submit requests for office supplies to Manager.
Assisting front desk staff as needed with guest issues, discounts, front desk procedures etc.
Liaise with and maintain good communications with all departments.
Other related duties as assigned by your manager within the scope of hotel operations.
Training, coaching and performance evaluations of front desk agents as required with respect to job duties, health and safety, hotel policies and procedures.
Coordinate and review work of Front Desk Agents as required.
Available to work morning, evenings & overnights as needed at the front desk.
Arranging cover & working front desk shifts when staff call in sick, including night audit when the Front Desk Manager is not available.
Supervise a team of up to 6 people.
Assist with training, coaching and performance evaluations of front desk agents as required.
Ensure that all Occupational Health & Safety policies and training are followed.
Complete cash summary and submission each shift.