Front Desk Supervisor - Cedar Creek Lodge

Xanterra Travel Collection•Columbia Falls, MT

4d•Onsite

About The Position

Live. Work. Explore. as a part of our Lodging team at the Cedar Creek Lodge in Columbia Falls, the gateway to Glacier National Park! Cedar Creek Lodge is a 3-diamond hotel open year-round in Columbia Falls, Montana. We depend on our team members to be highly motivated, committed, share our vision and work together to attain it, while our work environment encourages responsibility for personal growth and promotes pride in each employee. No matter what your job is, you will play an essential role in providing warm and friendly hospitality to all our guests. We’re hiring for a Front Desk Supervisor to Live. Work. Explore. in the gateway to Glacier National Park! Responsible for overseeing the daily operations of the front of house staff. Duties include greeting and directing guests, managing check-ins and check-outs, and providing assistance to guests. The Guest Services Supervisor will also ensure that all customer service standards are met and that all guests have a positive experience.

Requirements

Previous experience in a supervisory role.
Previous experience in a customer service role.
Previous experience with hotel property management systems.
Human relation skills - must be a team-oriented people-person who thrives on public contact.
Excellent interpersonal and communication skills.
Proven leadership and organizational skills.
Working knowledge of hotel management systems
Ability to prioritize tasks and move through them in an efficient manner.
Ability to interact with diverse peoples and help resolve any issues.
Ability to work quickly and thoroughly under pressure.
Knowledge of common office machines, i.e., computers, calculators, copy/fax machine.
Must possess neat and pleasant grooming habits.
Must be knowledgeable of Glacier National Park’s history and points of interest.
Must be able to speak, read, write, and understand English.
High school diploma or equivalent.

Responsibilities

Supervise “Front of House” comprised of front desk and breakfast staff and ensure that they provide excellent customer service at all times.
Respond to guests' inquiries and requests in a timely and professional manner.
Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests.
Manage reservations and room availability.
Ensure accuracy of billing and payment processes
Monitor and review guest feedback.
Resolve customer complaints.
Train and coach front desk staff
Monitor staff performance and provide feedback.
Maintain a clean and organized front desk area.
Maintain knowledge of and ensure staff compliance with all policies, procedures, and standards.
Accurately follow and ensure compliance with cash handling procedures. Will assist Location Manager with transfer of safe funds.
Post charges to guest accounts for services and purchases.
Offers information pertaining to available services, points of interest and entertainment attractions.
Assists in ensuring proper procedures are followed for all lost and found items.
Coordinates with fellow supervisors and Location Manager, the emergency fire evacuation and safety program for Cedar Creek Lodge.
Understands and follows all PCI Compliance guidelines.
Keeps open lines of communication with other departments to ensure coordination and synergy of hotel activities.
Completes all other tasks and job duties as assigned by Location Manager.