Front Desk Supervisor
About The Position
The Front Desk Supervisor coordinates Front Desk operations during their shift including managing Front Desk Agents, Night Audit, Valet/Bellman and Concierge employees. This position offers part-time hours in the summer with full-time hours available in the winter. The role involves directing and assisting with training of the front desk staff, understanding hotel equipment and software, providing excellent customer service, communicating with other supervisors, assisting with weekly schedules and ensuring proper coverage, completing daily front desk reports, maintaining a clean and safe environment, and ensuring company personnel policies are followed.
Requirements
- Knowledge of Microsoft Office Suite software.
- Must demonstrate proper phone etiquette skills at all times.
- Ability to lead and direct employees during high volume business periods.
- Ability to work evenings, nights, holidays and weekends is required.
Nice To Haves
- Point of Sale and Property Management software experience preferred.
Responsibilities
- Directs and assists with training of the front desk staff.
- Follows all duties of a front desk agent, including problem-solving for guests, maintenance, or housekeeping issues.
- Establishes a thorough understanding of hotel equipment and software used at the front desk.
- Provides excellent customer service that goes above and beyond expectations.
- Maintains a professional presentation, dressed in proper uniform attire and maintains a groomed appearance.
- Communicates with other supervisors on a daily basis regarding any issues, problems or concerns.
- Assists with weekly schedule, ensuring proper coverage and maintaining hours based on budget.
- Completes all daily front desk reports including cash reports, credit card refunds, compensation reports, call back log, shift at a glance form, and double checking the audit.
- Ensures and maintains a clean and safe environment.
- Ensures the company’s personnel policies are followed.
Benefits
- Wage: $20.00 per hour
- Paid Vacation & Sick Time
- Paid Maternity & Parental Leave
- Medical, Dental, Vision, Life & Disability Insurances
- 401k program with employer match after 9 months of employment
- FREE or deeply discounted season passes for you and your dependents
- Employee Recognition Programs (including daily, monthly, yearly, and seniority programs)
- Seasonal employee parties
- Regular free employee breakfasts/lunches, family events, and parties
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
