Front Desk Supervisor

Indus Hotel Corp • Grove City, OH

8d • $16 - $20 • Onsite

About The Position

To lead the front desk team and address any guest concerns during shift.

Requirements

• Requires good communication skills, both verbal and written
• Most tasks are performed in a team environment
• There is minimal direct supervision
• Must possess basic computational ability
• Knowledge of computer OnQ property management program
• Must be able to speak, read, write and understand English
• Have the ability to work with staff that speaks different languages
• Ability to respond to common inquiries or complaints from customers
• Ability to effectively present information to executive staff
• Basic computing skills including Microsoft Word and OnQ property management
• Typing skills and ability to operate standard office equipment including: copier, telefax, multiple-line telephone system, 10-key, etc
• The employee should be able to move around and work with others in a small, confined area
• Adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns

Nice To Haves

• Prior hotel experience and audit/ front desk preferred

Responsibilities

• Check-in/Check-out guests
• Making new guest reservations
• Answering phone calls
• Assisting front desk staff
• Resolving any guests concerns during shift
• Count your cash drawer and follow hotel’s cash handling procedures
• Responsible for making sure that the shift check list is completed
• Be able to cover any shift 1st, 2nd and 3rd shift (night audit)
• Covering shifts when GSA’s call off, request off or No-Show for shift
• Communicating to prior shift any information needed and also writing information in the red book
• Check the fax machine for any faxes that have come in
• Check resume packet from sales and become familiar with the group in house
• Reviewing the Salt (Guest Surveys) report on a daily basis and familiar with our current scores
• Role playing with the front desk team covering reservations, customer service and shop calls
• Training new employees on proper procedures, professionalism, and how to “wow” guests
• Resolving any simple billing issues on the spot and directing complex billing issues to the front office manager
• Follow normal daily checklist
• Must wear uniform and nametag
• Must comply with hotel and brand standards
• Must follow all policies and emergency procedures of the hotel to ensure safety of guests and associates
• Report to manager any health, safety, or hazard issues
• Manager on Duty responsibilities as needed
• Other Duties and Responsibilities as may be designated

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed