Front Desk Supervisor

The Atlas Hotel•Regina, SK

105d•Onsite

About The Position

Have you ever walked into a hotel and felt instantly welcomed by the front desk team's warm smile? That initial interaction sets the tone for your entire stay, and as our Front Desk Supervisor, you'll play a crucial role in ensuring every guest feels that same sense of hospitality magic. If you're ready to step into a dynamic position, where you'll blend hospitality with a touch of fun, then you're in the right place!

Requirements

Minimum 1 year of leadership or supervisor experience, or 2+ years of front desk or hospitality experience.
A "go-getter" who's not afraid to be hands-on.
Working weekends and even the odd evening is to be expected in this role.
A tech whiz - there's a lot of technology and hospitality software systems involved.

Nice To Haves

Familiarity with Opera or any other property management system is beneficial.

Responsibilities

Support the front office management by overseeing daily operations and acting as a Manager on Duty when needed.
Address guest issues proactively and assist or act as an alternate for service recovery initiatives.
Act as the alternate point of contact for handling and reporting client-related issues, including reservations, cancellations, and special requests.
Assist with schedule preparations, review, and time off requests.
Mentor and hold front office staff accountable.
Provide training and support when needed.
Provide support to the front desk operations overall by assisting with guest inquiries, reservations, check-ins/check-outs, and other typical day-to-day tasks.