Front Desk Supervisor

BMI Hospitality Management • SeaTac, WA

8h • Onsite

About The Position

The Hampton Inn & Suites Seattle-Airport/28th Ave is looking to hire a Front Desk Supervisor. This role involves providing exceptional guest service, training front office staff, managing guest accounts, and handling various guest requests and concerns.

Requirements

• Must be able to stand for extended periods of time
• Be outgoing and friendly
• Must have some supervisory experience
• Some customer service experience required, preferably in a hotel setting

Nice To Haves

• Must be flexible in schedule: Positions could be mornings or nights, including weekends and Holidays

Responsibilities

• Provide exceptional guest service to all hotel guests
• Provide training to front office staff as directed by Management
• Assigns duties to Guest Service Representatives and observes performance to ensure adherence to franchise standards, hotel policies, and established operating procedures
• Greet and check guests into and out of the hotel
• Handle all guest requests and/or concerns in a professional and courteous manner
• Manage guest accounts by posting charges and handling cash and credit card transactions with accuracy
• Answer phones

Benefits

• Medical, dental, and vision offered after qualification period
• Competitive performance bonuses - potential for up to $700 monthly
• 401k with match offered after qualification period
• Employee discounts at Hilton Hotels worldwide
• SeaTac Sick Pay
• Vacation time accrued based on hours worked
• Free parking
• Overtime pay for holidays worked
• Ten holidays per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed