Front Desk Supervisor - Marriott

Pyramid Global Hospitality•Chandler, AZ

1d•Onsite

About The Position

The Marriott Phoenix Chandler Hotel is seeking enthusiastic, service-driven individuals to join their team as a Front Desk Supervisor. This role is crucial as the first and last impression of the hotel, responsible for creating memorable experiences through genuine hospitality and personalized service. The ideal candidate will enjoy connecting with people, solving problems, and thriving in a fast-paced environment. This is an excellent opportunity to grow one's hospitality career with a recognized hotel brand.

Requirements

A genuine passion for hospitality and delivering exceptional guest service.
Previous customer service experience required.
Hotel front desk experience preferred.
Marriott, PMS, MARSHA, or other hotel property management system experience is a plus.
Strong verbal and written communication skills.
Excellent organizational and multitasking abilities.
Ability to remain calm and professional while handling challenging situations.
Strong problem-solving and decision-making skills.
Comfortable working independently as well as part of a collaborative team.
Basic computer proficiency and experience with Microsoft Office applications.
Ability to stand and walk for extended periods throughout the shift.
Flexible schedule with availability to work mornings, evenings, weekends, holidays, and overnight shifts as business needs require.

Nice To Haves

Hotel front desk experience
Marriott, PMS, MARSHA, or other hotel property management system experience

Responsibilities

Creating a welcoming and seamless guest experience.
Greeting guests with a warm, friendly, and professional demeanor.
Efficiently checking guests in and out while ensuring accuracy in reservations and billing.
Providing information about hotel amenities, services, dining options, and local attractions.
Anticipating guest needs and resolving questions or concerns promptly and professionally.
Processing room reservations, modifications, cancellations, and special requests.
Answering multi-line phone calls and directing inquiries appropriately.
Maintaining cash handling procedures and balancing your shift accurately.
Collaborating with Housekeeping, Engineering and other departments to ensure guest satisfaction.
Promoting Marriott Bonvoy membership and hotel services when appropriate.
Maintaining guest confidentiality and following all Marriott and hotel policies.
Creating memorable experiences by recognizing special occasions and personalizing each guest interaction.
Assisting with administrative duties and ensuring the Front Desk remains clean, organized, and professional at all times.
Acting MOD while working.