Front Desk Supervisor - Roost Cleveland

Method Co.•Cleveland, OH

About The Position

ROOST Cleveland is seeking a polished, organized, and hospitality‑driven Front Desk Supervisor to support daily operations and lead the front‑of‑house team. This role is ideal for someone who excels in guest service, communicates with confidence, and thrives in a leadership position. As a Front Desk Supervisor, you’ll oversee front desk operations, support training and development, and ensure every guest receives the warm, elevated experience that defines ROOST.

Requirements

1–2 years of hotel front desk or guest‑service experience; supervisory experience preferred
Strong communication and leadership skills
Warm, guest‑focused demeanor with a commitment to hospitality
Ability to multitask and remain composed in a fast‑paced environment
Proficiency with hotel reservation systems and front‑office software
Strong attention to detail and organizational skills
Flexible schedule, including nights, weekends, and holidays

Responsibilities

Lead and support front desk associates during daily operations
Provide warm, professional, and efficient service to all guests
Oversee check‑ins, check‑outs, reservations, and guest inquiries
Assist with onboarding, training, and coaching front desk team members
Ensure all front desk procedures, standards, and service expectations are consistently met
Resolve guest concerns with empathy, professionalism, and sound judgment
Maintain accurate records, reports, and shift documentation
Collaborate with housekeeping, maintenance, and management to support smooth operations
Monitor lobby and front desk presentation to ensure a clean, organized, guest‑ready environment
Assist with scheduling, inventory, and administrative tasks as needed