Front Desk Supervisor

Talent Acquisition at Blue Water•Cape Charles, VA

2d•$15 - $16•Onsite

About The Position

Dive into Blue Water! We’re a fast-growing hospitality crew, bringing joy through RV resorts, campgrounds, hotels, and attractions since 2002. From cozy campsites to splashy water parks to luxe suites, we create unforgettable guest experiences. Love making memories? Come ride the wave with us and join our team! The Front Desk Supervisor’s responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. The supervisor is also responsible for obtaining or receiving tickets and merchandise, totaling bills, accepting payments, and making changes for customers in the camp store. The supervisor assists with the essential functions of the resort Café.

Requirements

Excellent oral and written communication skills
Friendly and respectful phone manner
Basic computer knowledge
Customer-focused and the ability to perform job duties in a fast-paced environment
Strong attention to detail
Proven superior customer service experience
High school diploma or GED Equivalent
Previous retail experience

Nice To Haves

Previous experience in customer service and/or hospitality industry preferred

Responsibilities

Ensure that each guest receives outstanding service by providing a guest-friendly environment. This includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge, and all other components of guest service.
Perform all check-in and check-out tasks.
Manage online and phone reservations.
Take messages and redirect calls to appropriate offices
Inform customers about payment methods and verify their credit card data
Register guests, collecting necessary information (like contact details and exact dates of their stay)
Provide information about our hotel, available rooms, rates, and amenities
Respond to clients’ complaints in a timely and professional manner
Operate office equipment, such as scanners and printers.
Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees
Operate the computer reservation system
Maintain updated records of bookings and payments
Perform various clerical tasks as needed (sorting mail, paper filing, etc.)
Provide local information on restaurants, special sites, activities, etc.
Effectively operate the POS system to correctly assign payments for tickets and merchandise, including accepting payments and providing accurate change.
Calculate sales discount to determine the price.
Understand the essential functions of the resort café, including making coffee, scooping ice cream, and making milkshakes.
Maintaining upkeep and cleanliness of the café by sweeping floors and wiping counters.
Performs other duties as assigned
Provides regular and reliable attendance