Front Desk Supervisor

Westgate Resorts•Orlando, FL

10h•Onsite

About The Position

The Front Desk Supervisor directly oversees the daily operations of the Front Desk team, ensuring all tasks are completed efficiently and in alignment with company policies and applicable laws. This role is responsible for interviewing, hiring, and training new team members, as well as planning, assigning, and directing their work. The supervisor also conducts performance evaluations, provides coaching and recognition, and administers corrective action when needed. Additionally, this position handles guest and team member concerns, addressing complaints and resolving issues promptly to maintain a high level of service and operational excellence. You will demonstrate Westgate’s core values of Passion, Integrity, and Work Ethic in every interaction with guests and team members.

Requirements

One or more years of Front Office leadership experience (supervisory or management)
Must be able to work weekends and holidays
Must be able to stand for 8 hours a day
Must be able to work AM, PM, and overnight shift
Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
Required to pass a background check, drug test, and prove eligibility to work in the United States.

Responsibilities

Greets, registers, and assigns rooms to guests
Transmits and receives telephone messages
Answers inquiries about hotel services; registration of guests
Keeps records of room availability and guests' accounts
Computes bill, collects payment, and makes change for guests
Makes and confirms reservations
Prepares daily reports (credit limit, cash)
Reviews daily arrivals and departures
Coordinates with housekeeping when VIP Guests arrive
Training all new Front Desk personnel
Sets up Front Desk meetings
Makes Front Desk Schedule

Benefits

Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact