Front Desk Supervisor

SHAMIN HOTELS MASTER•Richmond, VA

1d•Onsite

About The Position

The Hilton Richmond Hotel & Spa/Short Pump is seeking a hospitality professional to join our team as a Front Desk Supervisor. This is a great opportunity for a guest service champion looking to build a career with a growing hospitality company. The Hilton Short Pump is a flagship property of Shamin Hotels, Central Virginia's largest hotel management company. We own and operate more than 78 full- and select-service hotels under the Hilton, Hyatt, Marriott, InterContinental and Choice flags. We offer a competitive salary and benefits package that includes medical, vision, dental, life insurance, short- and long-term disability and a 401k plan. We also offer paid time off, a world class hotel discount program and a fun, friendly place to work. We work hard but have fun doing it and are proud of our commitment to excellence and outstanding guest service.

Requirements

At least one-year experience working at a hotel front desk.
Experience with hotel property management systems such as PEP is ideal.
Proficiency in Microsoft Office Suite and internet-based applications is required.
Ability to work flexible hours, including nights, weekends, and holidays.
Leadership and team-building skills with a focus on employee development.
Ability to multitask and handle stressful situations professionally.
Must be able to stand for extended periods of time.

Nice To Haves

Experience at a Hilton property is highly desirable.
A two- or four-year degree in hospitality or business is preferred.

Responsibilities

Supervise front desk staff, ensuring smooth operations and adherence to Hilton and Shamin Hotels policies and procedures.
Provide excellent customer service by addressing guest inquiries, concerns, and special requests promptly and professionally.
Assist with the check-in and check-out process, ensuring accuracy and efficiency.
Train and mentor front desk associates to uphold high service standards.
Monitor room availability, reservations, and rates to maximize occupancy and revenue.
Handle guest complaints and resolve issues to ensure guest satisfaction.
Oversee cash handling procedures, billing, and financial transactions at the front desk.
Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
Enforce safety and security procedures to protect guests and staff.
Assist in scheduling and managing front desk team members’ shifts.
Ensure compliance with Hilton and Shamin Hotels brand standards and operational policies.