Front Desk Supervisor (The Athenaeum Hotel)/Seasonal Employment

Chautauqua Institution • Chautauqua, NY

3d • Onsite

About The Position

Chautauqua Institution owns and operates the Chautauqua Hotel Company, a historic full-service comprehensive hotel with 150 rooms. The Athenaeum Hotel houses the Heirloom Restaurant and the Lobby Lounge. The hotel is open from late April through October for conferences and events, and is in full operation during the Chautauqua Institution summer season, from late June through late August. This role involves providing shift supervision for the Front Desk Team to ensure premiere hospitality and issue resolution for guests. It functions as a working leader, offering daily direction and training opportunities for the team. The supervisor will be the primary point of contact for addressing guest requests and concerns immediately and professionally, while also performing the routine tasks of a Front Desk Attendant.

Requirements

• Demonstrated experience and qualifications for compensation up to $20/hour.
• Ability to apply working knowledge of all front desk operations.
• Ability to operate POS system to compute purchases, process payments, and manage guest accounts.
• Thorough understanding of hotel equipment used at the front desk.
• Knowledge of Institution and Hotel policies regarding payment, exchanges, and security practices.
• Ability to communicate with management, colleagues, and other departments.
• Ability to provide a safe, secure environment for hotel guests and associates.
• Ability to use proper telephone etiquette.
• Ability to perform light housekeeping duties.

Nice To Haves

• Experience in a supervisory role.
• Experience in hospitality.

Responsibilities

• Provide shift supervision for the Front Desk Team to ensure premiere hospitality and resolution of issues for guests.
• Function as a working leader and provide daily direction and training opportunities for the Front Desk Team.
• Be the ‘Point of Contact’ to address guest requests and concerns immediately and always with a professional attitude.
• Apply working knowledge of all front desk operations and complete the routine tasks of a Front Desk Attendant.
• Act as an “information center” by demonstrating knowledge of Chautauqua Institution and the Athenaeum Hotel, including the location of amenities, hours of operation, information on programming, special events, and activities, and pricing.
• Operate POS system to compute purchases, process cash or credit payment, verify a credit/establish payment method, post/remove credit/check balances of guest accounts and provide the guest with proper sales receipt and change.
• Ensure accurate records of sales transactions and refunds in accordance with resort and department policies.
• Monitors cash drawer and signs off on cash drawer closings by Front Desk Attendants.
• Demonstrates thorough understanding of hotel equipment used at the front desk.
• Ensures the hotel equipment, such as printers, copiers, and the POS system are maintained properly and secured.
• Maintain knowledge of Institution and Hotel policies regarding payment, exchanges, and security practices.
• Communicate with management, colleagues, and other departments about the status of guest rooms, guest requests, and maintenance issues.
• Provide a safe, secure environment for hotel guests and associates by following key control procedures.
• Use proper telephone etiquette to answer/hold/transfer calls, take complete messages, and to make reservations.
• Keep workstation clean and free of debris by performing light housekeeping duties as assigned.
• All other duties as assigned.

Benefits

• Compensation of $18/hour, up to $20/hour with demonstrated experience and qualifications.
• $500 referral bonus (less taxes) for active employees referring a new candidate who is hired and remains employed for at least 90-days (or 30-days for seasonal positions under 6 months, plus until the closing date of the season).
• Flexible schedules.
• Full and part-time options for seasonal employment.
• Traditional Chautauqua gate pass providing access to many programs at the Amphitheater.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed