Front Desk Supervisor
PCH Hotels & Resorts•Birmingham, AL
•Onsite
About The Position
As a Front Desk Supervisor, you will lead and inspire a team of associates to deliver exceptional service, ensuring every guest enjoys a seamless and memorable stay from check-in to check-out. Your leadership will be vital in overseeing daily front desk operations, addressing guest concerns, and maintaining high hospitality standards throughout the property.
Requirements
- Leadership skills
- Training and mentoring abilities
- Guest service skills
- Attention to detail in financial transactions and account adjustments
- Knowledge of hotel services, local attractions, and dining recommendations
- Understanding of guest privacy and security protocols
- Ability to complete reports accurately
- Conflict resolution skills
Nice To Haves
- Experience in a supervisory role at a front desk
- Familiarity with Marriott Reward Members and group bookings
Responsibilities
- Assist in training and mentoring Front Desk associates, providing coaching to develop a skilled, motivated team that consistently delivers outstanding service.
- Greet guests warmly and professionally, ensuring a welcoming atmosphere.
- Respond to guest inquiries, concerns, and special requests promptly, demonstrating a commitment to guest satisfaction.
- Verify the accuracy of room blocks, pre-registration, and room assignments, ensuring rooms are allocated efficiently based on guest preferences, rates, or status (Marriott Reward Members, groups).
- Oversee day-to-day front desk operations, ensuring smooth check-ins/check-outs, accurate billing, and seamless financial transactions.
- Handle room changes, credit approvals, and adjustments to guest accounts with attention to detail.
- Manage same-day reservations, walk-ins, and future bookings while providing detailed information on hotel services, local attractions, and dining recommendations.
- Maintain guest privacy and security by overseeing the proper handling of safety deposit boxes and ensuring confidentiality at all times.
- Complete daily Front Desk reports accurately, keeping management informed on guest interactions and operational status.
- Address guest concerns in a timely, empathetic manner, resolving issues to ensure a positive experience and high levels of guest satisfaction.
Benefits
- Hotel, F&B, golf, and retail discounts throughout the company properties
- Worldwide travel discounts through Marriott
- Tuition reimbursement for continued education or professional development
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
