Front Desk Supervisor – Homewood Suites San Diego Hotel Circle

Coury Hospitality•San Diego, CA

About The Position

Homewood Suites by Hilton San Diego Hotel Circle/SeaWorld Area is a welcoming, team-driven workplace that balances efficiency with genuine hospitality. The positive, supportive environment makes it easy to thrive, with your co-curators and leaders who value collaboration. Located near top attractions like SeaWorld and Old Town, it’s a great place to grow your hospitality career while being part of a dynamic, service-oriented team. At Coury Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience. The Front Desk Supervisor is a key leader in creating unmatched guest experiences through exceptional service. This role supports the front desk team by overseeing daily operations, mentoring team members, and ensuring seamless guest interactions from check-in to check-out. The Front Desk Supervisor serves as a role model, inspiring the team to deliver Coury Hospitality’s signature service while maintaining accuracy, professionalism, and care.

Requirements

One to two years of front desk or guest services experience required; prior supervisory or team lead experience preferred.
Strong communication, problem-solving, and multitasking skills in a fast-paced environment.
Natural leader with a positive, approachable demeanor who remains calm under pressure.
Comfortable with hotel management systems and adaptable to new technology.
Flexible availability, including evenings, weekends, and holidays.

Responsibilities

Supervise and support the front desk team to ensure smooth daily operations and memorable guest interactions.
Greet guests warmly, handle check-ins, check-outs, room changes, and resolve issues with professionalism and efficiency.
Train, mentor, and motivate front desk agents, holding the team accountable to service and performance standards.
Act as a resource for guests by providing hotel and local information and ensuring special requests are fulfilled.
Manage cash handling, billing, and guest accounts in accordance with hotel policies and accounting procedures.
Partner with other departments to ensure seamless guest experiences and effective communication.
Handle guest feedback and service recovery with professionalism, turning challenges into positive outcomes.
Monitor the lobby and front desk area to maintain a welcoming, safe, and organized environment.
Step in as needed to cover front desk shifts and demonstrate leadership during peak times.
Protect guest confidentiality and practice strong safety and security measures.
Perform additional duties or adjustments as directed based on business needs.