Front Desk Supervisor (Belton Chalet)

Pursuit Collection•West Glacier, MT

11d•Onsite

About The Position

This is a full-time, seasonal position as part of our Spring/Summer 2026 hiring. The role is expected to run from April 27, 2026, through October 12, 2026. The Front Desk Supervisor will manage all aspects of Front Desk operations, including scheduling, training, coaching, and discipline. They will act as an example of excellent guest service, communicate effectively with all departments and managers to ensure coordination with arrivals, departures, and guest needs, and attend weekly manager meetings. The role also involves registering and assigning rooms to guests, maintaining knowledge of availability for walk-in guests, communicating with housekeeping to update room readiness, and informing guests of special events or activities. Additionally, the supervisor will keep records of potential safety and maintenance issues, assist with the setup of rooms for special events, meetings, conferences, and banquets, and offer assistance to guests and teammates where needed. This position requires a utility player who can complete a variety of job duties. The job description describes at a high level what a Front Desk Supervisor does, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

Requirements

Hotel Management degree or 2-3 years related management experience required
1-2 years previous hotel front desk experience required
Work-ethic and commitment to the team and guest is key
Be willing and able to work solo or as part of a team
Be committed to Safety First and the highest quality of cleaning & sanitizing standards
Be organized with a great eye for detail
Be a good communicator, always suggesting ideas and solutions

Responsibilities

Manage all aspects of Front Desk operations: Scheduling, training, coaching, discipline, etc.
Act as an example of excellent guest service for the team
Communicate effectively with all departments & managers to ensure coordination with arrivals, departures, guest needs, etc
Attend weekly manager meetings
Register and assign rooms to guests, maintaining knowledge of availability for walk-in guests
Communicate with housekeeping to update the status of room readiness, arrivals, and departures
Inform guests of special events or activities around the hotel and in the surround area
Keeps record of potential safety and maintenance issues and communicates details to supervisor
Assist as needed with set up of rooms for special events, meetings, conferences and banquets
Offers assistance to guests and teammates where needed
Be a utility player who can complete a variety of job duties