Front Desk Supervisor

Embassy Suites Portland Tigard • Tigard, OR

13d • Onsite

About The Position

InnVentures is seeking a Front Desk Supervisor for the Embassy Suites in Tigard, OR. This role is responsible for creating memorable guest experiences by leading the front desk staff by example, building lasting impressions, and fostering guest loyalty. The ideal candidate will have an outgoing personality and the ability to connect with others.

Requirements

• Previous customer service experience in a fast-paced, guest-facing environment is ideal.
• Cash handling experience.
• Strong verbal and written communication skills.
• Ability to read, write, type and use basic technology.
• Must be able to stand for an entire shift.
• Must be able to lift at least 25 pounds.
• Availability to work evenings, weekends and holidays.

Responsibilities

• Assist with training, coaching and scheduling for the front office team.
• Ensure all guests are served promptly and courteously during all shifts.
• Apply problem solving skills to resolve guest issues to their satisfaction.
• Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
• Ensure all front desk checklists and programs are followed and review daily work to confirm it is error-free.
• Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
• Support the goals of the hotel through teamwork and collaboration with all departments.

Benefits

• Group insurance, including medical, dental, vision and company-paid life insurance
• Paid time off
• Company-matched 401(k) plan
• Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
• Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
• Get paid daily

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed