Front Desk Supervisor
About The Position
As the Front Desk Supervisor, you will directly oversee the daily operations of the Front Desk team, ensuring all tasks are completed efficiently and in alignment with company policies and applicable laws. This role is responsible for interviewing, hiring, and training new team members, as well as planning, assigning, and directing their work. The supervisor also conducts performance evaluations, provides coaching and recognition, and administers corrective action when needed. Additionally, this position handles guest and team member concerns, addressing complaints and resolving issues promptly to maintain a high level of service and operational excellence. You will demonstrate Westgate’s core values of Passion, Integrity, and Work Ethic in every interaction with guests and team members.
Requirements
- Must work weekends and holidays, including night shifts ( i.e. Second shift & Late second shift, 5:30pm-2am or 11pm-7am).
- Must be able to lift up to 15lbs.
- Must be able to stand for long periods of time.
- Strong written and verbal communications skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner.
- Excellent customer service skills.
- Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
- Required to pass a background check, drug test, and prove eligibility to work in the United States.
- High school diploma or general education degree (GED); or one to three months of related experience and/or training; or equivalent combination of education and experience.
Responsibilities
- Trains new Front Desk staff on procedures, systems, and service standards.
- Organizes Front Desk meetings and communication updates.
- Creates and manages Front Desk schedules to ensure proper coverage.
- Greets and registers guests, assigns rooms, and ensures a smooth check‑in experience.
- Handles incoming and outgoing calls, including message transmission and retrieval.
- Responds to guest inquiries regarding hotel services, amenities, and registration.
- Maintains accurate records of room availability, guest accounts, and folios.
- Processes payments, computes bills, collects funds, and issues change.
- Manages reservations, including making and confirming bookings.
- Prepares daily reports such as credit limits and cash summaries.
- Reviews daily arrivals and departures to ensure readiness and accuracy.
- Coordinates with housekeeping for VIP arrivals and special requests.
Benefits
- Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
- Paid Time Off – Vacation, Sick, and Personal Time to Recharge
- Paid Holidays
- 401(k) with Generous Company Match to Support Your Future
- Daily Pay – Access Your Earnings When You Need Them
- Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
- Wellness Programs to Support Your Well-Being
- Flexible Spending Accounts (FSA)
- Tuition Assistance to Help You Grow Your Career
- Military Leave
- Employee Assistance Program (EAP) – Support When You Need It Most
- Life, Disability, Accident, Critical Illness, and Hospital Insurance
- Pet Insurance for Your Furry Family Members
- Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
- Low-Cost Gym Membership
- NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
- Career Growth and Advancement Opportunities
- Community Involvement – Give Back and Make an Impact
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
