Front Desk Supervisor
La Posada Hotel•Laredo, TX
•Onsite
About The Position
The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk team to ensure a seamless guest experience. This role supports the Front Office Manager by supervising staff, resolving guest concerns, and maintaining high standards of service, efficiency, and professionalism.
Requirements
- Previous supervisory experience
- Previous experience in Front Desk environment in the hotel industry
- May be required to hold a current TABC (TX) or RVSP (LA) certification.
Responsibilities
- Lead and support front desk agents during shifts, ensuring smooth operations.
- Train new team members and provide ongoing coaching and feedback.
- Monitor guest check-ins, check-outs, and reservation processes.
- Resolve guest issues promptly and professionally, escalating when necessary.
- Ensure accurate billing and cashiering procedures.
- Collaborate with housekeeping and other departments to meet guest needs.
- Maintain a clean, organized, and welcoming front desk environment.
- Assist with scheduling and shift coverage as needed.
- Oversee, guide, and train all front office employees and report any achievements and/or deficiencies to the Front Office Manager, Guest Service Manager, or GM. No discipline or management responsibilities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
