One50 Fitness: Front Desk Staff

Belmont Point Management LLC

15h•Onsite

About The Position

The Front Desk Staff is the first point of contact for members and visitors of One50Fitness. This role is responsible for providing exceptional customer service, maintaining a welcoming environment, managing member check-ins, answering inquiries, and ensuring that the front desk area is organized and efficient. This is a part-time position.

Requirements

Exceptional interpersonal and communication skills with the ability to interact with a diverse group of individuals.
Ability to multitask, stay organized, and maintain a neat work environment.
Comfortable with computer systems, point-of-sale software, and general office equipment.
Maintain a positive, approachable attitude and adhere to the fitness center's dress code and policies.
Accurate data entry and attention to detail for membership accounts and payments.
Ability to address issues or conflicts calmly and effectively.

Nice To Haves

Previous experience in customer service or front desk role, preferably in a fitness or wellness environment.
Knowledge of fitness center operations, memberships, and programs is a plus.

Responsibilities

Greet members and guests in a friendly and professional manner.
Provide assistance, answer questions, and address any concerns.
Check in members, update account information, and process membership sales.
Answer phone calls and schedule appointments for services such as personal training or group classes.
Ensure the front desk area is clean, organized, and stocked with necessary supplies.
Assist with keeping common areas tidy and presentable.
Handle transactions related to merchandise, classes, or additional services.
Relay important announcements or information to members, including class schedules, special events, or promotions.
Address any member concerns or complaints, escalating them to the appropriate team member when necessary.
Monitor the entrance to ensure only authorized individuals access the facility.