Front Desk Specialist - Part Time
About The Position
The Part-Time Customer Service Specialist is a game-changer in the life of a child. They are responsible for implementing & upholding the Aqua-Tots Core Values in every interaction, whether with children, parents, or staff members. Aqua-Tots Swim Schools is the leader in swim instruction for children ages 4 months to 12 years, with locations in communities across the globe. Our vision is simple but powerful: to save lives by teaching children how to become safe and confident swimmers for life. We are passionate about providing a family-friendly experience, a positive team culture, and a world-class swim education. Whether in the pool or at the front desk, every team member plays a key role in helping children gain life-saving skills and giving parents peace of mind. If you're energetic, dependable, and love working with families and kids, Aqua-Tots is a place where you can grow, thrive, and make a lasting difference—one swimmer at a time.
Requirements
- Must be 16+ years old to apply
- Outgoing, friendly, and professional
- Excellent communication and hospitality skills
- Comfortable using computers and scheduling software
- Great at multitasking and staying organized
- Detail-oriented and dependable
- Minimum of 3 shifts per week: At least 2 weekday afternoon/evening shifts (3:30–8:30 PM) AND 1 weekend shift – Saturday AM Shift (8:30 AM–1:30 PM), Saturday Mid Shift (1:00 PM –4:30 PM), OR Sunday (8:30 AM–1:30 PM)
- Weekend availability
- Monday to Friday availability
Nice To Haves
- Customer service or hospitality experience preferred
- Sales experience is a plus
- Bilingual is a bonus (Spanish, Mandarin, etc.), but not required
Responsibilities
- Greet customers with a warm, welcoming attitude
- Communicate effectively with families and children
- Build strong relationships—learn names, show you care
- Answer phones, give tours, and explain swim programs
- Enroll students and manage class schedules using our system
- Resolve customer concerns with empathy and professionalism
- Maintain a clean, friendly, and safe front desk and lobby
- Smile and have fun while making a difference!
Benefits
- Starting pay: $16.00/hour - $18.00/hour (Based on experienced)
- Pay raises at 90 days, 6 months, 12 months, and every 6 months after that
- Monthly contests to win prizes and money
- Career growth into leadership roles
- Paid training
- Medical, dental, and vision benefits (for eligible team members)
- 401(k) with company match
- Quarterly team outings & holiday parties
- Employee and member referral bonuses
- Employee family swim lesson discounts
- Break room stocked with snacks & drinks
- Closed for major federal holidays
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
