FRONT DESK SPECIALIST - FULL TIME, MON - THURS, 10:30 AM - 7:00 PM & FRI, 8:30 - 5 PM

InterCommunity Health Care•East Hartford, CT

27d

About The Position

InterCommunity HealthCare is seeking a Front Desk Specialist to perform administrative duties and provide trauma-informed support in a community healthcare setting. The role helps ensure smooth operations for patients, clients, and healthcare professionals. Duties include managing calls and schedules, verifying insurance and collecting co-pays, processing and organizing documents, assisting with prior authorizations, supporting patient flow, and maintaining accurate documentation and confidentiality. The schedule is Monday through Thursday, 10:30 AM–7:00 PM, and Friday, 8:30 AM–5:00 PM.

Requirements

Strong organizational and communication skills.
Ability to work well in a team-oriented environment.
Knowledge of medical terminology, procedures, and medications.
Proficiency in using electronic medical records and other healthcare software.
High school diploma or equivalent.

Nice To Haves

Administrative Medical Assistant or Billing and Coding background.
At least 2–3 years of experience working in a community health setting.
Bilingual English and Spanish.

Responsibilities

Greet patients and clients.
Answer calls and provide information to patients and healthcare professionals in a welcoming, trauma-informed manner.
Maintain schedule accuracy, make reminder calls, help patients set up MyChart, and book appointments accurately.
Verify insurance coverage and collect co-pays.
Perform billing and coding.
Scan and index medical records, correspondence, and other documents.
Assist with prior authorizations for medical procedures and treatments.
Maintain patient flow in the waiting area and ensure patients are checked in and out.
Maintain the cleanliness of the waiting room between facility staff visits.
De-escalate situations using a trauma-informed approach when required.
Maintain accurate and up-to-date documentation of patient assessments, care plans, progress notes, and services rendered.
Ensure compliance with regulatory requirements and healthcare policies and procedures.
Adhere to federal and state regulations and guidelines.
Maintain patient confidentiality.
Perform other duties as assigned.

Benefits

Medical insurance
Dental insurance
Voluntary vision coverage
Group life insurance
Supplemental life insurance
Employer-paid short-term disability
Employer-paid long-term disability
401(k) with a 3% employer match and a 3% employer contribution after 12 months and 1,000 hours worked
Flexible work-life balance
Paid PTO
Paid holidays
Career advancement opportunities in a supportive, mission-driven environment