Customer Care Agent - Mon–Fri 8:00 AM – 5:00 PM

Vital Holdings LLC•Hudson, NH

3d•$20 - $21

About The Position

The Customer Care Agent interacts with customers to answer inquiries about services and handle or resolve complaints. The role also performs account data entry, maintains customer files, and completes special projects as needed.

Requirements

At least one year of experience.
Knowledge of English and grammar.
Pleasant telephone voice and manner.
Ability to operate simple office equipment sufficiently to perform the job.
Typing skills, preferably 45–55 words per minute, with 95–100% accuracy.
Proven customer support experience.
Ability to use 10-key by touch.
Some computer knowledge.
Ability to work as part of a team, including with the Customer Service Manager and Director of Operations, to ensure proper customer service.
Ability to work with internal office personnel, sales and development representatives, records center personnel, and management.
Ability to work with external customers, potential customers, vendors, and suppliers.
Ability to retain knowledge of service lines, prices, and delivery times.
Ability to multitask, prioritize, and manage time effectively.
Flexibility and ability to deal with unexpected situations.

Responsibilities

Train, explain tasks, and assist in solving customer problems.
Answer incoming phone calls, faxes, and emails, and respond to customer requests.
Identify and assess customers’ needs to achieve satisfaction.
Handle complaints by providing appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
Engage customers and go the extra mile to support them.
Enter new box information for all accounts.
Make computerized location changes, assign customers to new departments in the computer, and send computer input to a printer for printouts.
File paperwork from the ready-to-be-filed tray in each customer’s folder.
Store the previous month’s files in VRC boxes at the end of each month.
Work on special projects as required by the Customer Service Manager or Director of Operations, or as needs arise.
Perform other duties that may change at any time, with or without notice.