Front Desk Specialist
Action•Gloucester, MA
•Onsite
About The Position
Action Inc. is seeking a Front Desk Specialist for its Main Office. This role serves as the primary point of contact for visitors, responsible for greeting them professionally, providing program information, scheduling appointments, and offering administrative support to various departments. The ideal candidate is a people-oriented individual who excels in a dynamic, community-focused setting and enjoys ensuring smooth operations.
Requirements
- Excellent oral and written communication skills
- Strong organizational skills and the ability to multitask
- Friendly affect and welcoming personality, with the ability to triage and respond appropriately to individuals in crisis.
- Must maintain a high degree of confidentiality and professional boundaries
- Proficient in Microsoft Office
- Ability to comply with and successfully complete a CORI background check before the start of employment
- Must be legally authorized to work in the United States. Employment eligibility will be verified through E-Verify upon hire
Nice To Haves
- Second language desired
Responsibilities
- Greet visitors as they enter the Action office in a pleasant and professional manner.
- Answer and direct calls to the appropriate staff member, program, or external resource.
- Assist clients with access to services, make referrals to the appropriate program staff or service, including those internal to Action Inc. or externally.
- Complete intakes with clients for services via phone call or in person, accurately entering information into internal client databases.
- Schedule initial client appointments with staff, informing clients of all necessary documentation needed for their appointment, making reminder and follow up calls as needed.
- Collect, record, and provide receipts for rental payments made by Action tenants.
- Ensure the lobby area is organized, including any posted materials and/or pamphlets are current and inventory adequate.
- Provide administrative support as needed, including data entry, faxing, mailing, photocopying, and filing.
- Attend and participate in departmental, organization-wide, and other meetings as required.
- Act in the best interest of the organization, reflecting the values of teamwork, collaboration, and mutual respect.
- Other duties as needed and assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
