Front Desk Specialist
About The Position
Florida Atlantic University is seeking a Front Desk Specialist for its Financial Affairs Division – Controller’s Office in Boca Raton, FL. This role is crucial for delivering high-quality Tuition and Billing services that directly support the student experience. The Front Desk Specialist will be a key point of contact for student accounts, assisting with tuition, fees, payments, and billing inquiries while ensuring accuracy, compliance, and exceptional customer service. The position supports daily operations by analyzing accounts, resolving issues, and collaborating with campus partners to deliver timely, effective service. Join FAU as we continue our Race to Excellence and contribute to a student-centered approach that promotes financial clarity, accessibility, and success.
Requirements
- A high school diploma and five years of appropriate experience.
- Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
- Proficiency in Microsoft Office Suite, with strong emphasis on Excel (sorting, filtering, and basic data analysis).
- Working knowledge of FERPA and other applicable student privacy regulations.
- Ability to de-escalate concerns and clearly explain complex tuition, billing, and account-related processes in a supportive manner.
- Demonstrates initiative with a continuous improvement mindset; ability to identify process inefficiencies and recommend practical solutions.
- Flexible, adaptable, and able to manage shifting priorities in a dynamic environment.
- Strong written and verbal communication skills.
- Highly organized with exceptional attention to detail.
- Excellent interpersonal skills with a customer service–oriented approach.
Nice To Haves
- Experience in a university or higher education environment, preferably in student accounts, financial aid, or registrar functions.
Responsibilities
- Serves as one of the Tuition & Billing Services Specialists.
- Responds to inquiries regarding, but not limited to, bill payment, tuition & related charges, Florida Prepaid inquiries, and collection of accounts with a goal of 100% customer satisfaction.
- Performs general office duties to support Tuition & Billing services, including data entry, electronic filing, and scanning.
- Participates in presentations for orientations, special trainings, and campus events.
- Responds to high-volume customer/student calls, emails, and assists customers/students face-to-face in the front office as needed.
- Processes customer/student transactions and responds to inquiries, ensuring a clear understanding of student accounts, deadlines, and related activity in a timely, accurate, and responsive manner.
- Provides the supervisor with error corrections or discrepancies as necessary.
- Participates in ongoing training to improve skills and productivity.
- Assists with other ad hoc projects and job-related duties as assigned by leadership.
Benefits
- Medical (PPO/HMO $50 per month single & $180 per month family)
- Dental
- Vision
- Life Insurance
- Flexible Spending plans
- Employee Assistance Program (EAP)
- State retirement options, including tax-deferred annuities and Roth 403(b) plans.
- State employees Public Service Loan Forgiveness (PSLF) program
- Flexible work arrangement plans
- Sick Leave Pool Program
- Paid time off (eligible employees), including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at the President’s discretion).
- Paid Community Engagement Volunteer Service Day
- Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment.
- For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
