Front Desk Specialist

Florida Atlantic University•Boca Raton, FL

15h•Onsite

About The Position

Florida Atlantic University is seeking a Front Desk Specialist in Boca Raton, FL. The Financial Affairs Division – Controller’s Office plays a vital role in delivering high-quality Tuition and Billing services that directly support the student experience. This position serves as a key point of contact for student accounts, assisting with tuition, fees, payments, and billing inquiries while ensuring accuracy, compliance, and exceptional customer service. The role supports daily operations by analyzing accounts, resolving issues, and collaborating with campus partners to deliver timely, effective service. Join FAU as we continue our Race to Excellence and contribute to a student-centered approach that promotes financial clarity, accessibility, and success.

Requirements

A high school diploma and five years of appropriate experience.
Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
Proficiency in Microsoft Office Suite, with strong emphasis on Excel (sorting, filtering, and basic data analysis).
Experience in a university or higher education environment, preferably in student accounts, financial aid, or registrar functions.
Working knowledge of FERPA and other applicable student privacy regulations.
Ability to de-escalate concerns and clearly explain complex tuition, billing, and account-related processes in a supportive manner.
Demonstrates initiative with a continuous improvement mindset; ability to identify process inefficiencies and recommend practical solutions.
Flexible, adaptable, and able to manage shifting priorities in a dynamic environment.
Strong written and verbal communication skills.
Highly organized with exceptional attention to detail.
Excellent interpersonal skills with a customer service–oriented approach.

Responsibilities

Serves as one of the Tuition & Billing Services Specialists.
Responds to inquiries regarding, but not limited to, bill payment, tuition & related charges, Florida Prepaid inquiries, and collection of accounts with a goal of 100% customer satisfaction.
General office duties to support Tuition & Billing services, including, but not limited to, data entry, electronic filing, and scanning.
Participates in presentations for orientations, special trainings, and campus events.
Responds to high-volume customer/student calls, emails, and assists customers/students face-to-face in the front office as needed.
Processes customer/student transactions and responds to inquiries, ensuring a clear understanding of student accounts, deadlines, and related activity in a timely, accurate, and responsive manner.
Provides the supervisor with error corrections or discrepancies as necessary.
Participates in ongoing training to improve skills and productivity.
Assists with other ad hoc projects and job-related duties as assigned by leadership.

Benefits

Medical (PPO/HMO $50 per month single & $180 per month family)
Dental
Vision
Life Insurance
Flexible Spending plans
Employee Assistance Program (EAP)
State retirement options, including tax-deferred annuities and Roth 403(b) plans.
State employees Public Service Loan Forgiveness (PSLF) program
Flexible work arrangement plans
Sick Leave Pool Program
Paid time off (eligible employees), including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at the President’s discretion).
Paid Community Engagement Volunteer Service Day
Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment.
For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).