Front Desk Specialist Full Time- Myrtle Beach Oceanfront

Holiday Inn Club Vacations•Myrtle Beach, SC

9d•Onsite

About The Position

The Front Desk Specialist serves as the front-of-house liaison and helps facilitate an exceptional guest experience. The role is the primary point of contact for guests checking into the resort, folio transactions, and checkout processes. The specialist runs, reviews, and prints reports to complete daily assignments and supports the Marketing Face to Face team during check-in by giving additional time and attention to owners or guests who need information or assistance with room assignment concerns. The position also provides technical and service support for business center and resort Wi-Fi access. Other duties include folio posting, cash handling, key control, and responding to guest questions and concerns.

Requirements

At least one year of customer service experience, preferably in a resort or hotel front office environment.
Commitment to providing outstanding customer service.
Knowledge of Microsoft Office Suite.
Ability to acquire a clear understanding of timeshareware applications.
Basic knowledge of office equipment required to perform the job.
Ability to establish and maintain effective working relationships with coworkers and leaders.
Strong problem-solving skills.
Ability to see tasks through to completion.
Strong organizational skills.
Excellent verbal and written communication skills.
Fluency in English.
Open availability and ability to work weekends and holidays.
High school diploma or GED.

Nice To Haves

Bilingual ability.

Responsibilities

Facilitate the guest experience from check-in through checkout, handling room changes, inventory moves, and folio adjustments as needed.
Create and issue keys while protecting the safety and security of owners and guests.
Exceed owners’ and guests’ service expectations, answer inquiries, identify appropriate resort personnel when needed, clarify needs, and resolve concerns with urgency.
Maintain and be responsible for a house cash bank, complete end-of-day receipt reporting, and cash owners’ and guests’ checks.
Calculate visit costs, verify customer credit, and establish payment methods for accommodations.
Communicate with Housekeeping to expedite unit cleaning.
Support the department as a PBX Operator when needed by assisting with guest-service information requests across incoming and outgoing communications.
Run, review, and print reports to complete daily assignments.
Support the Marketing Face to Face team during check-in, including assisting guests with information and room assignment concerns.
Provide technical and service assistance with business center and resort Wi-Fi access.
Perform other duties as assigned.