Front Desk Shift Supervisor

Gila River Resorts & Casinos • Chandler, AZ

2d • Onsite

About The Position

This position has leadership and responsibilities for the Front Desk operations and staff. Ensures all guest service agents are providing exceptional guest services and performing the primary duties of check in/out to the expected standards while actively participating in those duties. This position will serve as the main point of contact to handle guest issues and challenges during their shift.

Requirements

• Guest facing and interaction experience required preferably in a casino hotel environment.
• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact with our guest, Listen actively to our guest, Appreciate our guest.
• Strong interpersonal and communication skills
• Skills in the use of personal computers, Microsoft Office Suite Software, email and enterprise specific programs.

Nice To Haves

• High School Diploma or equivalent preferred.
• Supervisory or management experience preferred.

Responsibilities

• Greets and welcomes guests upon arrival with a friendly and sincere welcome while utilizing a positive and clear speaking voice, listens to and understands requests, and responds with answers meeting the reasonable needs and desires of guests.
• Provides exceptional guest service to all guests, setting the standard for all guest service agents to follow.
• Supervises Guest Service Agents, Concierge and Bellmen during shift.
• Fields and resolves all front desk staff challenges during shift.
• Accountable for the accurate and timely completion of all front desk tasks and room logs during shift.
• Fields all initial hotel guest requests to speak to a manager at the front desk.
• Performs other special projects and duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED