Front Desk Security- 7a-3p/3 days a week (Sat-Sun 3p-11p) (51061)

The Family Place•Dallas, TX

2d•Onsite

About The Position

The Family Place empowers survivors of family violence by providing safe housing, counseling, and skills that create independence while building community engagement and advocating for social change to stop family violence. This position is responsible for ensuring the security and safety of the residents, guests, vendors, and staff for the Safe Campus. The role involves performing front desk operations, including greeting visitors, announcing guests to residents, answering phones, and monitoring security camera images. The Front Desk Security officer will be the first point of contact for residents, guests, and visitors, creating a safe, welcoming, and supportive environment at the Safe Campus. By ensuring security, monitoring activity, and providing helpful assistance, this role plays a vital part in protecting survivors of family violence and giving them the peace of mind they need to heal and rebuild.

Requirements

High School Diploma or GED
6 months of experience working in a front desk security position in a high-risk client environment.
Valid Texas Driver’s License and a clear driving record.
Knowledge of office equipment operations.
Knowledge of basic maintenance duties, i.e., changing light bulbs, unclogging toilets, changing air filters, following directions to put together office chairs or small furniture, etc.
Skilled with the use of professional communications etiquette over the phone and in person, having to interact with guests, clients, and employees.
Ability to convey security breaches and unusual circumstances both verbally and in writing.
Ability to handle security issues or emergency situations appropriately.
Ability to use a computer and MS Office software to complete data entry, reports, etc., when necessary.
Ability to complete simultaneous assignments accurately and efficiently and to maintain courteous interpersonal interactions with co-workers, clients, and visitors at all times.
Ability to drive a company vehicle safely and adhere to all safety guidelines.
Ability to load and unload food, boxes, etc., from vans.
Positive attitude, enthusiasm, and energy.
Ability to use common cleaning tools and lightweight vacuum cleaners.
Ability to stand, bend, stoop, and reach; frequently lifting and emptying wastebaskets; frequently pushing carts loaded with cleaning products, waste paper, etc.
Demonstrate skilled and accurate physical actions involving rapid movements and coordinated performance, on or with equipment, with a high degree of manual dexterity in the use of hand instruments or tools.
Lift or exert force of up to 50 pounds, and occasionally lift or exert force of up to 75 pounds.

Responsibilities

Greets, interacts with, and directs clients, guests, and vendors in a professional, friendly, and courteous manner; ensures guests and vendors check in and out when conducting business at the campus.
Maintains a clean and friendly environment in and around the front entrance, lobby, and work station.
Provides basic concierge services, including bus passes to clients, directions, information, etc.; directs or escorts guests to specific locations within the building.
Regularly observes building activity as captured by surveillance cameras and displayed on security monitors; reports suspicious or abnormal activities to management, residential operations manager, or Law Enforcement, as appropriate; prepares detailed documentation of incidents according to established procedures.
Answers telephones in a friendly and proficient manner.
Prepares ID cards for staff.
Participates and attends all in-service training and education programs as scheduled.
Picks up food bank orders and other donations.
Unloads and loads vans.
Puts together furniture.
Assists with minor maintenance orders.
Assists with the transportation of clients.
Performs other job-related duties as assigned.
Performs backup housekeeping duties when necessary.