7a-3p FRONT DESK AGENT

Texas Western Hospitality Group • Midland, TX

3d • Onsite

About The Position

This is a full-time position with a shift from 7 AM to 3 PM. The Front Desk Agent is responsible for managing guest reservations, check-ins, and check-outs, ensuring guest satisfaction, and handling various administrative and customer service tasks. This role involves direct guest interaction, problem-solving, and maintaining the cleanliness and organization of the front desk and common areas.

Requirements

• Ability to book guest reservations.
• Ability to register guests using up-selling techniques.
• Ability to prepare for group check-ins, check-outs, and VIP arrivals.
• Ability to greet, register, and assign rooms to guests.
• Ability to handle confidential information with integrity.
• Ability to answer and route calls accurately.
• Ability to take accurate guest messages.
• Ability to assist with sales and marketing efforts.
• Ability to offer and handle wake-up call requests.
• Ability to record pertinent guest information in the pass-on log.
• Ability to replenish continental breakfast and maintain cleanliness.
• Ability to keep the common area/lobby clean.
• Ability to perform laundry functions.
• Ability to check guests in and out of the hotel.
• Ability to process customer payments according to established policies and procedures.
• Ability to answer the phone in a prompt, efficient, and friendly manner.
• Ability to promote hotel services, facilities, and outlets.
• Ability to be knowledgeable of upcoming events/functions.
• Ability to answer guest questions about the property and amenities.
• Ability to refer and direct guests to area attractions and outlets.
• Ability to arrange guest transportation.
• Ability to use creative reasoning to overcome guest objections and concerns.
• Ability to resolve minor guest complaints.
• Ability to inform supervisor of major problems, complaints, disturbances, or unhappy guests.
• Ability to respond quickly to guest requests or complaints.
• Ability to take appropriate action to ensure guest satisfaction.
• Ability to follow up to ensure guest satisfaction.
• Ability to complete daily paperwork.
• Ability to handle departmental accounting of monies, receipts, guest accounts, and credit.
• Ability to post all charges.
• Ability to complete cashiers report, prepare deposit, and count cashier bank.
• Ability to balance cash bag at open and closing of each shift.
• Ability to transmit and receive messages using computer, telephone, email, fax, and switchboard.
• Ability to maintain a professional image through appearance and dress.
• Ability to follow company policies and procedures.

Responsibilities

• Books guest reservations and/or coordinates with reservation center.
• Registers guests into the hotel using up-selling techniques.
• Prepares for group check-ins, check-outs, and VIP arrivals.
• Greets, registers, and assigns rooms to guests.
• Handles confidential information, including guest records, with integrity.
• Answers and routes calls, takes guest messages accurately.
• Assists with sales and marketing efforts as directed by the General Manager.
• Offers and handles requests for wake-up calls.
• Records pertinent guest information in the pass-on log.
• Replenishes continental breakfast as needed and keeps the area clean.
• Ensures common area/lobby is clean.
• Performs laundry functions as directed.
• Checks guests in and out of the hotel.
• Processes customer payments according to established policies and procedures.
• Answers phone in a prompt, efficient, and friendly manner.
• Promotes hotel services, facilities, and outlets.
• Becomes informed and knowledgeable of upcoming events/functions in the hotel and surrounding area.
• Answers guest questions about the property and amenities.
• Refers and directs guests to area attractions and outlets.
• Arranges for appropriate guest transportation to and from the hotel.
• Uses creative reasoning to overcome guest objections and concerns to ensure 100% satisfaction.
• Resolves minor guest complaints to the satisfaction of the customer.
• Informs supervisor of major problems, complaints, disturbances, or unhappy guests.
• Responds quickly to guest requests or complaints in a friendly manner.
• Takes appropriate action to address guest issues.
• Follows up to ensure guest satisfaction.
• Completes daily paperwork, including cashing out, documenting adjustments, miscellaneous postings, paid-outs, charges, and check-outs.
• Handles departmental accounting of monies, receipts, guest accounts, and other forms of credit.
• Posts all charges.
• Completes cashiers report, prepares deposit, and counts cashier bank.
• Balances cash bag at the open and closing of each shift.
• Transmits and receives messages using equipment such as a computer, telephone, email, fax, and switchboard.
• Provides a professional image at all times through appearance and dress.
• Follows company policies and procedures.
• Performs other duties as assigned by supervisor or management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed