Front Desk Scheduling Coordinator

Western Slope in Home Care•Meeker, CO

1d•Onsite

About The Position

Western Slope In-Home Care, a locally owned home care business, is seeking a Front Desk Scheduling Coordinator. This challenging role offers development opportunities and aims to improve the quality of life for clients. The company values personal connections and fosters an exceptional culture. The ideal candidate will thrive in a fast-paced environment, possess exceptional communication, organizational, and decision-making skills, and be a 'people person'. The Scheduler is crucial for maintaining client and caregiver relationships, ensuring a "best in home care" experience, and facilitating proper caregiver-client matches. The role involves handling referrals, performing supervisory scheduling activities, and other office coordination duties, including assisting with recruiting, hiring, onboarding, training, and personnel management. Candidates must maintain a positive demeanor, multitask effectively, and demonstrate great customer service and operational integrity. Prior experience in the home care industry or a medical office setting is preferred. The position may also require filling in as a caregiver in the Meeker Region when necessary.

Requirements

Exceptional skills in communication, organization and making decisions
Be a people person
Prior experience working in the home care industry or a medical office setting
Maintain great customer service and operational integrity
Basic computer skills
High school graduate or equivalent GED with two years of Home Care experience
Able to work independently, demonstrating sound judgment
Must have a car
Be available as required for on-call duty outside of normal office hours, one week a month

Nice To Haves

Bilingual

Responsibilities

Maintain the client and caregiver relationship
Help provide clients and employees a “best in home care” experience
Interface with caregiver staff to ensure the proper caregiver and client match
Ensure that all referrals are received in an accurate, detailed manner and are properly handled
Perform various supervisory activities to schedule appropriate caregivers for clients
Perform other office coordination duties
Assist with recruiting, hiring, onboarding, training, and personnel management
Maintain a positive demeanor at all times
Multitask in a fast-paced, complex office environment
Be available to fill in as a caregiver in the Meeker Region, when needed