Front Desk Sales Specialist
About The Position
As a Front Desk Sales Specialist, also known as a Hyper Wellness Representative, you will deliver a 5-star client experience and help clients commit to a consistent wellness routine by recommending and closing the right membership or package. This role involves consultative selling, follow-up, and helping clients take action, rather than being a traditional front-desk/reception role. You will be responsible for sales and client growth, client experience and education, and studio operations. Success in this role is measured by strong tour-to-sale and first-visit conversion, consistent membership/package closes, fast and professional follow-up, high client satisfaction, and reliable execution of onboarding and POS tasks. You will embody Restore's mission, values, and Hyper Wellness® lifestyle, contributing to a high-energy team culture.
Requirements
- 2+ years experience in sales or membership/package selling (such as fitness, wellness, med-spa, boutique retail, hospitality)
- Comfortable asking for the sale and handling common objections with confidence and empathy
- Strong communication skills and follow-up habits (phone/text/email)
- Coachable, proactive, team-first mindset
- Interest in health and wellness — you don’t need to be an expert, but you should enjoy learning and sharing it
- Willingness to work weekends (it’s our busiest — and most fun — time)
Nice To Haves
- Experience selling memberships (fitness studios, gyms, spas, med-spas)
- CRM/POS experience and strong organization
- Prior role with goals, quotas, or performance-based pay
Responsibilities
- Use a consultative approach to understand client goals and recommend personalized solutions
- Give studio tours and confidently present and close memberships/service packages
- Own follow-up: respond to inquiries, re-engage leads, and convert first-time visitors into repeat clients
- Help drive studio performance through strong conversion habits and team collaboration
- Welcome and assist clients with warmth, professionalism, and positive energy
- Educate clients on the benefits, protocols, and safety of our services
- Create a consistent, elevated experience that keeps clients coming back
- Manage check-ins, scheduling, and onboarding (including medical waivers and POS profile creation)
- Answer calls/texts, return voicemails, and assist with booking/rescheduling
- Maintain a clean, safe, welcoming studio and support day-to-day operations
- Execute opening/closing duties
- Contribute to a high-energy team culture where everyone feels seen and supported
Benefits
- Wellness resources
- Bonus based on performance
- Employee discounts
- Paid time off
- Vision insurance
- 401(k)
- Dental insurance
- Flexible schedule
- Full benefits package (for full-time team members)
- Competitive hourly pay + performance bonuses (based on memberships/packages and team goals)
- Free and discounted wellness services
- Relaxed, wellness-focused workplace
- Casual dress code
- Supportive, team-oriented culture
- Clear growth path for high performers (Senior Consultant → Leadership opportunities)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
