Front Desk & Retail Associate - Boulder Beach

Guest Services • Boulder City, NV

97d • $15 • Onsite

About The Position

The Front Desk Agent must have the ability to perform all desk attendant functions including checking guests and vendors in and out, reservations, and switchboard. Must have strong customer services skills. This role provides administrative, reception and program support to management and staff. It involves managing phone activity, walk-in traffic, signing in customers, and greeting them in a welcoming manner. The position also includes registering and assigning rooms to guests, providing quotes for room rates and up-selling when possible, and assisting in coordinating the Front Desk and Housekeeping Department. Key responsibilities also include verifying correct charges and credits on guest folios, collecting payment, and ensuring all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift. The role requires responding to guest inquiries and resolving guest complaints within the scope of authority, or referring them to management. Maintaining awareness of safety issues and reporting them immediately to a manager is also essential.

Requirements

• Minimum of at least 16 years of age.
• Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.
• Computer proficiency.
• Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
• Ability to arrange and coordinate schedules for reservations.
• Excellent interpersonal, administrative, telephone and other communications skills.
• Physical presence at the job site is essential to perform job duties.

Nice To Haves

• High School Diploma preferred.

Responsibilities

• Provide administrative, reception and program support to management and staff.
• Manage phone activity including providing general knowledge to callers.
• Manage walk-in traffic.
• Sign in customers as needed.
• Smile and greet customers in a welcoming manner.
• Register and assign rooms to guests.
• Provide quotes for room rates and up-sell the guest when possible.
• Assist in coordinating the Front Desk and the Housekeeping Department.
• Verify that the correct charges and credits are posted to the corresponding guest folio.
• Collect payment for charges on the guest folio.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Responds to guest inquiries.
• Resolves guest complaints within scope of authority, otherwise refer the matter to the management.
• Maintain awareness of safety issues, and report them immediately to your manager.

Benefits

• Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
• We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED