Front Desk Manager - Limelight Boulder

Limelight Hotels•Boulder, CO

2d•Onsite

About The Position

The Front Desk Manager oversees daily front desk operations, ensuring exceptional guest service, smooth check-ins, and efficient resolution of guest inquiries and issues. The Front Office Manager leads and trains front desk staff, manage reservations, and coordinate with other hotel departments to provide a seamless guest experience. This position reports to the Director of Rooms.

Requirements

High School Diploma or high school equivalent required
Knowledge in computer programs such as Microsoft Office
Proficient knowledge in company policies and procedures
Detailed knowledge of internal processes, workflows, and decision-making protocols
Proficient knowledge of employee management strategies, performance evaluations, and conflict resolution techniques.
Proficient knowledge of industry regulations and how they affect business operations
Skill in assigning tasks and responsibilities to team members based on their strengths
Ability to work effectively with different departments to achieve business objectives
Skills in managing relationships with both internal and external stakeholders
Ability to delegate tasks effectively, empowering teams while maintaining accountability
Ability to handle interpersonal and team conflicts in a constructive manner
Ability to handle difficult customer interactions and ensure high levels of satisfaction
Ability to manage multiple priorities and projects simultaneously without sacrificing quality

Nice To Haves

College degree in related field preferred
1 year of management experience preferred
3 years of front desk experience preferred

Responsibilities

Hire, train, and monitor staff
Keep track of occupancy and generate reports for management
Coach staff on all job duties
Work in our system “Alice” to impute maintenance requests
Welcome guests upon their arrival and assign rooms
Provide information about the hotel, available rooms, rates, and amenities
Respond to guests’ complaints in a timely and professional manner
Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms
Coordinate with housekeeping to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
Receive payment from and check out hotel guests
Work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and check out
Accept reservations, changes, and cancellations
Make change, post charges, reconcile daily work, and make deposits
Create a schedule for staff
Other duties as assigned