Front Desk Representative

Lifepoint Health • Georgetown, KY

1d • Onsite

About The Position

The Front Desk Representative provides superior customer service to patients, families, and staff while ensuring accurate and efficient registration, communication, and administrative support.

Requirements

• High school diploma or equivalent required
• Strong critical thinking skills and sound judgment
• Ability to work independently with minimal supervision
• Ability to function effectively in a fast-paced, stressful environment
• Proficient in reading, writing, and basic mathematical functions
• Excellent interpersonal and customer service skills
• Strong organizational skills with attention to detail
• Ability to multitask and work efficiently under pressure
• Professional appearance and demeanor
• Technology proficiency including: Microsoft Office Suite, EMR systems, Practice management software, Clockwise system

Nice To Haves

• Knowledge of medical terminology and insurance policies preferred but not required

Responsibilities

• Collect, verify, and accurately enter patient demographic, billing, and clinical information
• Greet patients and manage check-in/check-out processes using the Clockwise system
• Enter patient data and scan documents into the EMR system
• Verify and update insurance and demographic information
• Collect patient payments and maintain accurate financial records
• Respond to patient inquiries and route messages appropriately to clinical staff
• Maintain accurate accounting of the cash drawer during shifts
• Conduct follow-up calls to patients after visits, as needed
• Ensure cleanliness and organization of the front desk, lobby, and registration areas
• Perform additional duties as assigned

Benefits

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off / Extended Illness Bank package for full-time employees
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Options for accident, critical illness, long-term, short-term, and hospital indemnity insurance
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED